I have a requirement to mark the interactions closed abandoned instead of closed complete. For that I duplicated the Closing Conversation and created a new custom topic in virtual agent designer. In that I setup a script to mark it close abandoned. B...
for the related list button name is Add,if i click on the button it should open the list view of another table from there i should have to select records,after that those records should be reflected in the current related list.
Hi Team , I have a workflow which will trigger approval on certain condition , which is working fine and the conditions are met , now the challange is , the approval has been triggered and listed is "sysapproval_approver" table but not on the Portal...
I want Report on Incident Metric table -show a breakdown by Categorybreakdown of all incidents taken and transfers out of Support Group
Hi Community, How to hide activities from the notes tab when a checkbox is checked. I am able to hide the complete incident when this checkbox is checked if user is not the member of a group but these activities are showing under notes tab when this ...
If user creating a change request via copying the change by 'Copy Change' UI action, in this case is there any way to know the difference between which is the original change request and which is the copied change request?
Hi All, we have four checkboxes on a catalog form checkbox1, checkbox2, checkbox3, checkbox4 . out of checkbox1 and checkbox2 only one of them is mandatory for submission and from checkbox3 and checkbox4 only one of them is mandatory for submission. ...
I have catalog requests that business users can use and when they are making the request for themselves Manager look up works fine but when they try to request it for someone else the Manager look up fails in the shots Danny is the logged in user loo...
I created a Delete Job. It works except that the "Run at" condition to schedule it is a set date/time. I need to run this job every 3rd of the month. How can I make this Delete Job run every 3rd of the month repeatedly, instead of only once.
I need to allow only one letter in the drive letter/mount point variable based on the server operating type , if the server operation type is windows we need to allow only one letter like C or D.., and if the server operating type is linux we need to...
Hello Community, I created a new special handling note and applied it to a handful accounts manually which is easy enough.I now have a request to create another but there are 400+ ULT ID's that I need to associate it with can anyone assist with a fix...
Hello EveryoneCurrently , the Open Issues link in virtual agent chatbot is showing the requests, incidents and requested items list.I want to restrict that list only to incidents and requested items and requests needs to be removed from that list.Can...
Hi All,I need to pass multiple tables as an input to subflow and update the records in that table based on parent record field updation. the suggestion was like we need to get the inputs from decision table to flow designer. Could anyone help on this...
Hi All, i trust this email finds you well. SITUATIONi created a catalog item which contains a variable called "action" (select box). The variable itself has no choices, but choices are added/removed via client script.I also created a flow to automate...
I created a report that showed the tickets that the person viewing the report had created. It is no longer allowing me to edit it for whatever reason. I created this about two + years ago. So I decided that I would just create a new one but am hav...
