Order Guide Scenario
If I want a catalog item to always appear on the second page of the order guide without using a rule base or making it mandatory, is there a way to do this?
Forum Posts
Interaction related records are attaching to the same number
Hi All, I am facing one issue on 'interaction related records' table, actually i have ran the query interaction active true so one one interaction record is showing with 23249 related records attached to it. and when i am opening the above interac...
standard change proposal not showing template values
standard change proposal not showing template values, it just keeps on loading 
virtual agent branding in employee center
How to change the widget icon of virtual agent in the employee center portal. Making modifications to "sn-va-sp-widget" is not helping at all and makes no change to the VA in employee center. Can anyone help in this matter on how to change the virtua...
Flow Designer - RITM closure wait for all tasks to close, not just flow generated ones.
Situation: Catalog Item to request general work from our IT department that is not covered under other catalog items. This generates a RITM & SCTASK assigned to our Intake team to review. The Intake team will determine if the work is a demand that ne...
A report on "how many days between a ticket being closed and then reopened".
I need a report that shows the time between when an incident was closed to when it was reopened by someone. We are looking at decreasing the time from 10 days (auto close) to 5 days. I am not sure on how to decipher the initial close date from the ...
Disable follow on incident
Hello everyone Is this possible that Follow button can be disable for user who have itil role?
Resolved! Virtual agent icon in service portal
Can someone please help me in changing the virtual agent icon in service portal
Resolved! How to Bring Variable data from Change to change Task
Hello All , I'm creating an change request using Record Producer and also creating change Tasks so here my challenge is in the change_task I need to update the Short description from the Variable value and I could not see variable data on change_task...
Resolved! PA Change Success Score JOb
Need to understand about the Data collector JOb which comes under package Change management change success score,There is a JOb named " CHange success score for today",it is an on-demand job and neither its daily nor historical,i just want to know wh...
Need help to fix the onChange Client Script
Hi All ,I am facing issue with the below onChange Client script on Impact and URGENCY Field, as per the below scriptIn my Incident form there are two drop down fields - Impact and Urgencyin Impact the options are : 1 - widespread , 2 - significant , ...
Knowledge Related Articles
When I add related articles, they appear when viewing the main article in the service portal. There is a Related Articles section on the right-hand side. However, I cannot see where they display in the client. If service desk engineers are using Agen...
License Usage report for ITSM and ITBM roles
Hi, There is a business requirement to utilize the dashboard to have a quick and easy view of what and how many roles we are using.Can anyone help me with reports for ITSM and ITBM related license Usage reports. I have tried creating one for ITSM but...
NLU Service is not available in new PDI
I have noticed that in new PDI instances that the NLU service is no longer available, or at lease it appears that way. In my previous PDI it was working as expected. I have released and spun up three new PDI's with the same issue when going to the NL...
Resolved! want to know how can i give access to a user who is not the member of that given group
HI ,As i am new to servicenow, i have a requirement that a user is not able to access a given group but as per requirement she need the access so that she can use all the facilities provided by the group .How can i get this done in servicenow .can ...
