I am wondering if there is a way for ServiceNow to receive encrypted emails. A user sends an email which creates an incident, but sometimes these emails are encrypted. SN will still create the ticket, but obviously, the body of the email is not rea...
while sending the description data i am getting the below error - i am trying to send the task description data to another SN instance by using the REST API post call i am getting the issue, without description data i am able send the data with out a...
Hi All,Could someone please suggest how to hide all options except for these 2 which i have marked (thick) in yellow?Thank you in advance for any assistance.
Can someone guide me how we can connect movework bot with Virtual Agent bot.
Hi, Can a delegate be added to run the CAB meeting thought Workbench without having the ability to approve/reject changes? I just need them to present the changes and the CAB manager to approve the changes after the meeting.
Hello Everyone,We linked the virtual agent to a third-party application. We're accessing it from there, and when we open any knowledge article from the bot-response link, it takes us to the "Service Portal," which we don't need because we need it ope...
Dear Community,I am trying to add a collapsible box widget having multiple choices to select a category in a catalog item. I tried adding a variable with type HTML but it is not working. Does anyone know the solution for this? Thank you in advance!
I have a requirement like, all the catalog items should available for specific group members. how can i do that?More than 800 catalog Items are present over there so how can I make them Available for It's Group Member?
Hi Team, Upon checking the channel in the incident table, there is no option for virtual agent but checking the choice list for the channel field, the virtual agent option is available for task table and universal request table. What should I do so t...
Hi ,How do I set the values of the catalog item variables in Flow designer.Requirement :There is a flow with 10 approvals. After each Approval step , I have to Update the comments given by the approver in the variable of a created case. [Variables ar...
scenario on incident form I want to show a pop with OK or Cancel if click on OK, an incident will be created if click on Cancel not able to create an incident what is the approach to achieve this?
I need to create a pivot table with month name and year (sorted in ascending order) and configuration items as rows aggregate by count, The problem is can I have a datetime column start time which should be represented as mmm yy format (Jan 24 etc......
Hi all, In record producer , I have created a variable of type: Lookup Select Box , referring to the "sys_user" table.Also given the reference qualifier , where I need to get the members of the particular group to be shown.So when I select any value ...
how to create a new Regular Expression