Resolved! Assessment Records
I have had a request from our Servicedesk to remove or hide Assessment Instances records for a specific year we went live with surveys this year but records created prior to going live are appearing.
Forum Posts
VA - how to retrieve ticket information from an inaccessible ticket
I'm trying to create a flow to automatically produce a new incident based on an existing one that the customer has no access to. When we have an outage-like ticket (but not using the outage module), we want to display some basic info to the customer...
Resolved! Increase number of records to display in a list within Service Operations Workspace
Similar to the system property glide.ui.per.page that allows updating the max number of rows that return in a list on the platform, I added 500. I do not see a property or a way to do so but figured I'd ask if anyone was able to do the same for Serv...
How to migrate tickets from BMC Helix to ServiceNow
Hi all, I am new to ServiceNow. We are on BMC Helix right now and want to migrate transactional data to ServiceNow. I want to start off by testing some incident records from BMC Helix to ServiceNow and take it off from there. I know there are 2 popul...
Including Downloadable Forms on Record Producer
As an end user, we want them to be able to download a form that is attached to the record producer. Once the form is completed, we will require them to upload it before submitting it. How am I able to add a downloadable file?
Resolved! Requested Item/Requested For field is empty on the filter list but not empty in the ticket
NOTE: This is a strange one! I was running some list filters off the Requested Items (sc_req_item) table and noted that some rows were returning blank values in the Requested For field. However, when I open up the Requested Item ticket itself, the R...
Auto resolution and auto closure using AI
How to auto resolve ticket using AI i.e, we need to give resolution steps and close the ticket automatically using AI..?
Configuration Items and Service Offerings
Hi all, We are just starting to build out services and service offerings. Under Configuration Items we have many classes, servers, application services, devices, etc. If a user selects an application service we would like to only show service offer...
Resolved! Virtual Agent Conversation Data Retention
Hi what is the date retention of VA conversation? Next is how can I disable the deletion of VA Conversation? Thank you
Resolved! UI action for "Add" incidents in related lists for Problem
Hi guys,I need an UI action to add incidents in related lists through existing Problem ticket.
Resolved! Now Mobile
Hi,I have created a mobile the mobile application by seeing your videos but when i select the application from studio i am not able to see the mobile studio in that,please guide!!
ServiceNow receiving Encrypted email
I am wondering if there is a way for ServiceNow to receive encrypted emails. A user sends an email which creates an incident, but sometimes these emails are encrypted. SN will still create the ticket, but obviously, the body of the email is not rea...
issue with description field in REST API POST method
while sending the description data i am getting the below error - i am trying to send the task description data to another SN instance by using the REST API post call i am getting the issue, without description data i am able send the data with out a...
Resolved! Modify the list of "Short description" suggestions for Incidents
Hi All,Could someone please suggest how to hide all options except for these 2 which i have marked (thick) in yellow?Thank you in advance for any assistance.
Connect Movemwork bot with Virtual Agent
Can someone guide me how we can connect movework bot with Virtual Agent bot.