There is an issue with a user, user was unable to have the 'msg body field' where we used to write mails. I checked the group and roles by comparing with a user who have similar access and functions in organizational, compared their profile didn't fi...
I have a requirement that a value be a specific length when inserted on the form from a record producer, without making the user meet the requirement. I've attempted an onSubmit Client Script but it isn't working. The variable is a string. var ho...
I need to update a parent incident list type field with values from multiple child incidents. Each child incident is meant to pass a unique value to the parent incident to aggregate the vlaue in the parent incident. My script updates the parent incid...
Hi All,I have a question:After the creation of SCTASK for "XYZ phase" workflow update three fields as mandatory. Here is the screenshot.Can anyone suggest what should be done to resolve the issue?Thank you in advance.
Once after the template gets uploaded the fields are missed, checked the source table .it is happening for a long time.If the content i explained here is not sufficient kindly let me know, Thankyou
Hello Team,The Search bar doesn't return ANY ticket details , I am try to find the RITM in Search bar i am not able to find the results. Thanks,Sudhan.
I want to learn regarding to AD group what is AD group?what is Okta ?service Now plugging in AD grouphow we can configure and do integration with AD group how to write midserver scriptso can you suggest me any youtube video or documentations
Hi, whenever I am creating a new incident and saving it I am receiving a notification of record not found and whenever I am submitting a new incident no new incident is being created and I am back to incident table without any new incident being crea...
Hi All, I have a requirement where i need to troubleshoot the RITM's with missing assignment groups for certern time. I did check the worknotes and the audit history, seems "Assignment group" is been missing . I did also check the Workflow and flow d...
Hello Everyone, I am looking to configure the FCR report but cannot get the desired report. I understand the reassignment count is supposed to be 0 and that's not something I am looking for, I am looking to run a report for the ServiceDesk team to ...
I have a list of system fields on an Incident Form, all integer type. Some of them are left justified and others are right justified. Is there a way to determine what causes each field to be right or left justified? Thank you!
Hi experts, Can some will help me on where can i found the Application picker and Update set picker in Washington DC.
Hii, I have created a field named "Stage" in my incident form which is "Table name" type. I want to show only those tables in it which name contains sys_import_set. How to configure it?Thanks in advance
Hi All, I have a requirement to set the state of the task to "closed - skipped" from backend. After setting the closed by and updated by shouldn't be disclosed. How to achieve this?
