Emails triggered are not captured on the activity stream

[Rahul134]

Hi all,
When I use email template or the MIM workbenck communication tasks with email as communication channel, all these emails are not captured on the incident activity.
But the customer wants the emails sent should be captured on the activity stream.
is there any other way?

[Ehab Pilloor]

Hi @Rahul134,

Please check the Activities filter if Sent/Received Emails is checked or not, if its not then add it to Activities filter.

Regards,

Ehab Pilloor

[Rahul134]

Hi Ehab,
the "Sent/Received Emails" prior to Tokyo and "Emails - autogenerated" and "Emails - correspondence" from Tokyo onwards in the activity stream:

is already added to my activity stream, I can see the emails sent for the incident but when I use email from the toggle button or use MIM workbench communication tasks then I am not able to view the emails activity.