Hello All, In Virtual Agent I have created a topic, in which I should update an Incident with Attachment provided by end user in Chat Bot. I am using File Picker to Attach the file. I have tried using 'vaSystem.attacheRecord' and tried using script a...
Hi,How can I allow users with mac_fulfilment role to create and edit templates only if they created them, while users with mac_analyst can create and edit all template records? Thanks,Sahar
Hello ServiceNow community,When attempting to propose a standard change template from a normal change request, the system redirects us to a form where several fields are pre-populated based on the details of the normal change request. Currently, all ...
Hi All,I need to move one of the table's form layout including form section to another instance. So here i dont want to use the update set. How can i achieve this? Normal export & import is also not working. Thanks,Suvedha
Hi,I am looking for details of all the different access granted to default Asset_Manager (Asset) and Stockroom_Admin role? We are looking to only keep access for ITAM and CMDB related tables and revoke other access. Thanks
I have a requirement to mark the interactions closed abandoned instead of closed complete. For that I duplicated the Closing Conversation and created a new custom topic in virtual agent designer. In that I setup a script to mark it close abandoned. B...
Hi Community, How to hide activities from the notes tab when a checkbox is checked. I am able to hide the complete incident when this checkbox is checked if user is not the member of a group but these activities are showing under notes tab when this ...
If user creating a change request via copying the change by 'Copy Change' UI action, in this case is there any way to know the difference between which is the original change request and which is the copied change request?
I have catalog requests that business users can use and when they are making the request for themselves Manager look up works fine but when they try to request it for someone else the Manager look up fails in the shots Danny is the logged in user loo...
Hi All, i trust this email finds you well. SITUATIONi created a catalog item which contains a variable called "action" (select box). The variable itself has no choices, but choices are added/removed via client script.I also created a flow to automate...
Hi Experts,I am new to SRAPIs. I am trying to implement a user functionality where, the user can select any number of records from the list view of a table and download it in CSV format. I am trying to achieve this via making use of SRAPI. However, I...
I have a change freeze schedule starting 28th March-2nd April and the timezone is Australia/Sydney. I have created a change request with the start and end date as 27th March. The change Now isInSchedule is returning true. This is giving unexpected re...
@Sohail Khilji @Dr Atul G- LNG @Ajay1195 @Community Alums or anyone else please help me integration with SAP HR via batch job that loads manager/department/business unit. Where are the ways we can Check the Integration set up is already there are ...
Hi,How I can create a Flow such that when a record in created in the table- Approval goes to the Creator’s Manager.Give me the complete steps. and also the testing steps
Hi All, I have written a client script to validate the response from an API, if the response is False then it should return false and not allow user to submit the form. But it is not working as expected, Please suggest. function onSubmit() { var e...