I am trying to clean up data for proper trending analysis but our General Request Item is being overutilized as it has now become the first item in the dynamic 'Popular Items' list. Is there a way to change / correct the item from General Request af...
Hello,How can take out the mandatory for the field work_notes in the compose section of the agent operations workspace for incidents.I need to remove the mandatory from the work_notes field, and it does not seem to be controlled from ui policies, cli...
When Incident promoted to be Major Incident create Problem Automatically
Can I use a dashboard created with performance Analytics Workspace be used as the homepage, If yes... how?
I want if the logged-in user is an admin then the 'closed' choice in the 'state' field of the incident form should not be visible.
Hi Team,Can Someone please help meHow to Add URL to Priority Field in Agent workspace view. We have already in ITSM View
I recently migrated my website to Hostinger hosting, and I couldn't be more impressed. From the seamless setup process to the lightning-fast performance, Hostinger has exceeded all my expectations. Their user-friendly control panel makes managing my ...
Hello community,I've come across a requirement where I want an Interactive Filter on the dashboard which will let me sort using a custom date range. The default date filter has predefined options like 30 days, 60 days, etc. Below is an image attached...
Hello all, I'm trying to install Virtual Agent and am at the Topic Recommendations stage. I ran the topic recommendations and am unsure what I should do with them. For example, the recommended topic "ITSM - Issue - Software - Browser" is outside VA's...
Comments are auto saving in form , after entering something in comments without clicking on post.By selecting any UI action on the form, the comments are auto saving without posting, please help me how can I restrict that functionality. I want the co...
I have a list collector that I moddified, originally its only department, I modified the variable attribute to include its company . Now , what i hope to achieve is when i select the department , the company should also be included to the answer sepa...
Hi Experts, How to create a case from a virtual agent live chat from the customer CSM portal.
When I try to close the sctask it is throwing an error saying that the mandatory details are not filled in, even though I filled all the mandatory details in the form.Please suggest.
I am facing an issue where I have multiple KB articles set to Active= False but Latest= True. What I observed is that they are being set Active= False while new versions creation or any modification. I went through the workflow for knowledge bases bu...
Related list on the change request form is not getting displayed in tabbed form even after the tabbed form switch is set to true and user preferences system is true and user is empty. Please let me know what needs to be done in this situation ?
