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Forum Posts

Not all data labels show on a bar graph

I have a question about data labels not showing on bar graphs. One one, all the stacks have a data label, yet on another graph, some don't. Both are configured exactly the same way. Is there a way to force it to show all the data labels? I have an ex...

mark_weitzel by Tera Contributor
  • 1196 Views
  • 1 replies
  • 0 helpfuls

Colour a field if it has any value

I'm trying to colour a field when it has any value in it. I've tried using Styles, UI Policy, Client Script but I can't get it to work. Here's what I tried in client scripts: function onChange() {var fieldName = 'caller_id'; // Replace 'caller_id' wi...

Eduard B1 by Tera Contributor
  • 1581 Views
  • 7 replies
  • 0 helpfuls

Resolved! Partial Outages for Service Offerings

Seeking a solution when an offering is partially impacted.  For example the outage was for 1 hour but during that time it was identified during post analysis that 20% of transactions failed.  Team is desiring to adjust the end time of the outage to o...

mikesisson by Giga Guru
  • 2011 Views
  • 2 replies
  • 0 helpfuls

Resolved! catalog item url redirection

Hi Team please help me!!! I need to redirect this URL https://dev184220.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=3a25637b47701100ba13a5554ee490a0  to portal URL (https://dev184220.service-now.com/sp?id=sc_cat_item&s...

Approval for FSM Work order tasks

Hi Team, Once the field engineer done with the work for the WOT, there should be a approval button to trigger approval once the approval is done or approved then only the field engineer to close the task. Is it possible to achieve in servicenow for w...

Ramkumar V by Tera Contributor
  • 1134 Views
  • 1 replies
  • 0 helpfuls

Resolved! Vendor reply should create additional comment in RITM

We have 2 request items that email vendors with the ticket information.  Since they are not agents in our system, their reply emails only show up as email received and do not create an additional comment in the RITM.  The requester therefore cannot s...

Mary S by Giga Sage
  • 1577 Views
  • 4 replies
  • 0 helpfuls

Resolved! Right Justify Dictionary Field

I have a list of system fields on an Incident Form, all integer type.  Some of them are left justified and others are right justified.  Is there a way to determine what causes each field to be right or left justified?  Thank you!

Resolved! create a custom view

I have created a new View named (New View) on my catalog task table. i want this view should be automatically be set when catalog task assignment group is "IT Application". How to configure it? 

Gaurav69 by Tera Contributor
  • 1680 Views
  • 1 replies
  • 1 helpfuls

Resolved! How does your company onboard new employees?

I wanted to ask the community how does your company onboard new employees using ITSM? Right now, we have a request form called "New Hire Request" and only managers can submit this form. This form asks 4 major questions, that'll branch into sub questi...

Andrew Meza by Tera Expert
  • 2841 Views
  • 14 replies
  • 4 helpfuls

How to create a child ticket

Hi, I have requirement in catalog item with select box and question choices as yes/ no. If yes is selected, then child ticket should be created for particular group.  Please help how can this be achieved. 

Sirisha Doli by Tera Contributor
  • 1039 Views
  • 1 replies
  • 0 helpfuls