Resolved! Now Mobile
Hi,I have created a mobile the mobile application by seeing your videos but when i select the application from studio i am not able to see the mobile studio in that,please guide!!
Forum Posts
ServiceNow receiving Encrypted email
I am wondering if there is a way for ServiceNow to receive encrypted emails. A user sends an email which creates an incident, but sometimes these emails are encrypted. SN will still create the ticket, but obviously, the body of the email is not rea...
issue with description field in REST API POST method
while sending the description data i am getting the below error - i am trying to send the task description data to another SN instance by using the REST API post call i am getting the issue, without description data i am able send the data with out a...
Resolved! Modify the list of "Short description" suggestions for Incidents
Hi All,Could someone please suggest how to hide all options except for these 2 which i have marked (thick) in yellow?Thank you in advance for any assistance.
Connect Movemwork bot with Virtual Agent
Can someone guide me how we can connect movework bot with Virtual Agent bot.
CAB Workbench Delegate
Hi, Can a delegate be added to run the CAB meeting thought Workbench without having the ability to approve/reject changes? I just need them to present the changes and the CAB manager to approve the changes after the meeting.
Resolved! Virtual Agent - Knowledge Article needs to open in the ESC portal.
Hello Everyone,We linked the virtual agent to a third-party application. We're accessing it from there, and when we open any knowledge article from the bot-response link, it takes us to the "Service Portal," which we don't need because we need it ope...
Resolved! Collapsible box in Catalog item
Dear Community,I am trying to add a collapsible box widget having multiple choices to select a category in a catalog item. I tried adding a variable with type HTML but it is not working. Does anyone know the solution for this? Thank you in advance!
All the catalog items should available for specific group members. how can I do that?
I have a requirement like, all the catalog items should available for specific group members. how can i do that?More than 800 catalog Items are present over there so how can I make them Available for It's Group Member?
Resolved! Incident - Virtual Agent Channel is missing
Hi Team, Upon checking the channel in the incident table, there is no option for virtual agent but checking the choice list for the channel field, the virtual agent option is available for task table and universal request table. What should I do so t...
Set the Catalog Item variables of that particular case created in Flow designer
Hi ,How do I set the values of the catalog item variables in Flow designer.Requirement :There is a flow with 10 approvals. After each Approval step , I have to Update the comments given by the approver in the variable of a created case. [Variables ar...
Resolved! client script
scenario on incident form I want to show a pop with OK or Cancel if click on OK, an incident will be created if click on Cancel not able to create an incident what is the approach to achieve this?
Resolved! Platform Analytics - Pivot table
I need to create a pivot table with month name and year (sorted in ascending order) and configuration items as rows aggregate by count, The problem is can I have a datetime column start time which should be represented as mmm yy format (Jan 24 etc......
Resolved! LookUp Select box variable value should show Sys Id
Hi all, In record producer , I have created a variable of type: Lookup Select Box , referring to the "sys_user" table.Also given the reference qualifier , where I need to get the members of the particular group to be shown.So when I select any value ...