Enable Kb generation Skill to custom table

[joaovicsaa]

Recently I've managed to enable KB generation Skill for a custom table extended from task. As I didn't found any post about this, I've decided to share my result.

Basically, I wanted to use Now Assist Topic "Generate KB article" to create article from a custom table. I've found a way to do it by cloning the "Choose Input" Var set and "Define Availbility" and adjusting the routing to the custom table and its fields. 

I've added the custom table into "Now Assist Skill Config Applicabilities" aswell.

Be sure to match the Access Controls and ACLs from incident to the custom table. 

Then that's my result:

[glideFather]

ahoy @joaovicsaa,

could you please re-upload the images? they're too small to read and cannot be enlarged...

[joaovicsaa]

Hello, @glideFather!

Sorry for that, I've uploaded the entire form, hopefully it's easier to read.

[glideFather]

ahoy @joaovicsaa it's a bit better, still blurred but better!

And where do you set the custom table? This article is lacking any details, I still wouldn't know how to foillow the procedure to enable it :((

[joaovicsaa]

Add the custom table on "Now Assist Skill Config Applicabilities" related list. 



Then, duplicate both "Choose input" and "Define availability". You can simply set the table and its fields to be evaluated on the Duplicated Define availbility. 



By acessing the Duplicated Choose input, it's necessary to duplicate its Config type aswell in order to route the custom table fields as input.