Response Templates Email
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an hour ago
Hi all ,
In Response Templates email will be sent notes will updated not, Now i have template mail will sent but not shown in notes/ activities. i have want notes will updated if Response Templates email sent.
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an hour ago
screenshots please
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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56m ago
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40m ago
it's OOTB behavior and you might have to see if some custom solution can be applied there
I will recommend not doing this requirement
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader