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Response Templates Email

gosangipava
Tera Contributor

Hi all , 

 

In Response Templates email will be sent notes will updated not, Now i have template mail will sent but not shown in notes/ activities. i have want notes will updated if Response Templates email sent.

3 REPLIES 3

Ankur Bawiskar
Tera Patron

@gosangipava 

screenshots please

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

gosangipava
Tera Contributor
 

@gosangipava 

it's OOTB behavior and you might have to see if some custom solution can be applied there

I will recommend not doing this requirement

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader