Enable the OOB Virtual Agent Performance Dashboard to the specific group by filtering only few topic

[dande Anusha]

Hi 

Got new requiremnt to enable OOB virtual agent dashboard, filtered with only few topics to the specific group

Any help/suggestion really helps alot

Thanks

Anusha

[Saurav11]

Hello,

To enable Virtual agent dashboard please enable Virtual Agent Analytics Dashboard (com.glide.cs.pa).

To understand more please check the below video:-

https://www.youtube.com/watch?v=vu63UpIkifg

Please mark my answer as correct based on Impact.

[dande Anusha]

Hi @Saurav11 

Thanks for responding,

Virtual Agent Analytics Dashboard  is enabled already but here as part of new requirement, it should be visible for one specific group (it is not visible for that specific group) and we have to show few topics of virtual agent for that specific group

can we grant role to the group to give access for virtual agent dashboard? and is there any way to show only few topics from virtual agent for specific group

Thanks

Anusha

[Saurav11]

Hello,

Yes please give users/group "chat_analytics_viewer" role to view the the Virtual agent Dashboard.

No you cannot restrict individual component to particular users/groups in Virtual agent Dashboard. Either you will have to give it for the complete dashboard

Please mark my answer as correct based on Impact.

[dande Anusha]

Hi @Saurav11 

Can you please help me for the below question

How to get the usage of Virtual agent topics? I have seen virtual agent dashboard but there is nothing specific to see how much percentage used for specific topics

Can you please help me here

Thanks

Anusha