Enable Voice support on Virtual agent

[Vamshi_ch123]

Hi All,

We have enabled the Virtual Agent on the portal. Now, we also need to enable voice support for the Virtual Agent using AI.

Can someone please guide me on how to enable voice functionality for the Virtual Agent?

[SumanthDosapati]

@Vamshi_ch123 

Go through these below links :

Virtual Agent integration with Voice channels

Integrating ServiceNow® Voice with Virtual Agent

https://www.youtube.com/watch?v=T31u9NKauYU

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

[SumanthDosapati]

@Vamshi_ch123 

Did the above solution work? If yes, Accept the solution and mark as helpful to close the thread and benefit other readers.

Regards,
Sumanth