Change Management Workflow
Hi Team, In Change Request currently OOB is" flow Designer" but we want to change it to "Workflow".Could you please help on this .
Forum Posts
Is there a chart for the roles and permissions
We currently have the Vancouver iteration of ServiceNow IT Service Management and I have found the assistance page showing base roles etc. however I was wondering if there is a downloadable PDF or Excel version for a better overall view. I was also w...
In discovery credentials tested successfully, but while triggering the discovery it giving an error.
In discovery, credentials tested successfully, but while triggering the discovery it giving an error invalid credentials.With the same credentials, I can logged into the server.In servicenow, credentials tested successfully.Firewall ports are also op...
Resolved! In the below variable I need to show the incidents only which are requested by the logged in user an
In the below variable I need to show the incidents only which are requested by the logged in user and the incidents which are raised on behalf of someone.Please suggest .
View rule does not work for setting default view in module
Hello! I have crawled and trawled through forums and other locations for help on this subject with no success. I have a module called HR Profiles in a table called sn_hr_core_profiles, in the Human Resource: Core application. For most of the users ev...
Report
Response and Resolution Time ReportsAverage Response Time: Measures the time taken to respond to a ticket initially.Average Resolution Time: Measures the time taken to resolve a ticket from the moment it was logged. Need to calculate above report ne...
How to Create a Report for My Group
Hi, I am in the process of creating a comprehensive report for a specific group. To begin, I will compile a thorough list of all group members, including their corresponding reported incidents. Following this, my next step involves constructing a bar...
SolarWinds incident creation in ServiceNow - bypasses client scripts
Hi All, I have a client script setup which does not allow a user to create a P1 incident if they are not apart of a certain group.We also allow incidents to create directly from SolarWinds into ServiceNow. However, an incident was set to critical in ...
Record Producer || Unable to create record when supplied with information
Table Name - Gym Membership Record Producer - Enrollment in Gym Below is the snip of Record Producer - When I enter all the values in Record producer. Instead of creating a new record it takes me to below page asking for same details again. Here , ...
Duplicate Task Number
Hi ,i have a requirement to update the duplicate task , incident , facilities request , request item 2 task have same id how can i update them with unique id ? using script
Set current date time using client script
Hi,We have a scenario when state changes to Assigned, the assigned date field should get update with current date time.I am trying to on change client script with below script but it has update with incorrect format.Please suggest. if (newValue == '1...
Showing Flow Steps in a Record in ServiceNow
Hello!Does anyone know how to show the flow step process in a record?Something like this...
workflow approval user script in flow designer
Hello Experts, I have a workflow which has a 'approval user' where it is doing the following scripts // Set the variable 'answer' to a comma-separated list of user ids and/or group ids or an array of user/group ids to add as approvers.//// For exampl...
Retriving Catalog item variables from table and sending them to approval based on the field.
Hello EveryOne, I have requirement where we have imported around 30K records from third party tool into our custom table. In this custom table we have the name of the role, owned by , approval type ,service offerings and FID fields. Based on the FID ...
Dashboard/Reporting Question
How do I create a report where it counts for both Incidents and Requests assigned to an agent? Our helpdesk team is working on both incidents and requests. I'm creating a dashboard that will show how many combined incident and request for each agent....
