Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Unable to find a request which raised 6months before

Is there anyway where I could find a request which user has raised 6months before ,I only have the request number ,I tried by checking on service request table, audit ,meta. Can someone help me to know how to find the record.any queries we can run an...

Jithin07 by Tera Contributor
  • 476 Views
  • 3 replies
  • 0 helpfuls

Regular expression

Hi, I need a regular expression for"Phone number needs to meet following criteria""1. Starts with '+'"2. Followed by digit 1 - 9"3. Followed by digits 0 - 9 with / without space in between.4. Should not have any alphabets in it."; via OnChange client...

Record Producer- MRVS

Hii... I have created a Table ABC having a field Crisis Country (ref -Country table) and then created 10 records with initial ten countries. so now they are my crisis countries. Then i created Record Producer (named Crisis Country) in this I have MRV...

Gaurav69 by Tera Contributor
  • 404 Views
  • 2 replies
  • 0 helpfuls

Subtasks within a custom task record?

HI, I've built a custom task table for user feedback. When a user submits a suggestion through a record producer, a task record is created on this new feedback table. A process group member can then manage and assign these tasks. Is it possible to ad...

daniel579ga by Tera Contributor
  • 559 Views
  • 1 replies
  • 0 helpfuls

Duplicate change task created on copy change

Hi All,When I am clicking on copy change and submit the change request ,Duplicate change task are created .When I click on copy change again in the change request for which duplicate task are created .Again duplicate task are created in addition of e...

ajay shrivas by Tera Contributor
  • 1573 Views
  • 8 replies
  • 0 helpfuls

Reference field referring to user table

Hi, I have a reference field named "TRO" on the incident which refers to the user table & we have to show users who are part of the "ABC" group. Can someone please help me out on this? Regards,Chirag Jain