Hi everyone, Does anyone know how to configure the text snippet that is generated from the knowledge card from AI Search? The text snippet taken from the article body isn't consistently from the top of the article body; sometimes it's from the middle...
Hi Team, I have a requirement wherein I need to find all accounts under an hierarchy.Suppose I am on an account as highlighted in red belowI want to get the names of all the accounts in the hierarchy as below . Can someone tell me how to achieve it? ...
GETTING CROSS SCOPE ERROR WHILE SUBMITTING CATALOG REQUEST SUBMIT BUTTON KINDLY SUGGEST HOW CAN WE REMOVE THAT ERROR MESSAGE
Hi all, I have a question. We want to know the # of approvals that were sent and approved using our SNOW virtual agent on MS teams. With our VA we receive an approval notification on MS teams where the approvers approve or reject the request. Does s...
Hello!I am pulling data from third party using REST Outbound API and I want to update records for given user if user name changes instead of creating a new account.As of now it is triggering a workflow to create a new account and it is not updating o...
Hi Team, There is a requirement to create a custom slashbucket which should open after click on UI action on Contact Relationship table. That Slashbucket should show multiple accounts to be selected.Can someone guide how to achieve this requirement? ...
Hi, I have a requirement like When users are suggested are knowledge articles on Virtual agent and they don't find it useful, they should be able to submit an incident.please need suggestions. Thanks
Hi All,I have to transfer all the data for servers which is present in Splunk into CMDB table without using discovery what is the best approach I can use here?
'Generate Target' not clickable. for more information see the attached screenshot
Option to convert one catalogue item/category into another when ticket is raised incorrectly by the user instead of asking user to create separate ticket.
Ok im using WorkFlow Studio and im having an issue with displaying values on my RITM Form. So if i fill the Form out correctly with zero issues all filled out variables show up on the Form but if i mess up and choose a different pathway of variables ...
In my requirement, align variables variables and need to add more variables in this section as mentioned below image.just like in this alignment and need to add from site, to site, from campus, to campus these fields need to add in variable section. ...
Hello, Does anyone know how to create actionable notification (take survey) in virtual agent via MS Teams? I tried creating new provider notification from asmt_assessment_instance table but I'm having a hard time displaying the survey URL as this is ...
Hi,We have implemented the Risk Assessment in GRC. We wanted to increase the timeout and also we want to know what is the default timeout in Risk Assessment. Kindly help me on this.
Hi Community,Is there any document that has OOTB columns/fields of incident, like "number, "caller", explained? If yes, please send my way.Thanks in advance
