gs.hasRoleExactly('itil') is returning undefined
Hi All,gs.hasRoleExactly('itil'), is returning undefined. But gs.hasRole('itil') is returning true please help.
Forum Posts
Ui action to load data from excel sheet and map to target table.
1. My requirement is there should be a UI action in the RITM table named "create bulk task".2. Once the user Clicks on it, it should ask to attach an Excel or CSV file.3. Once the user attaches the file I have to map it to the desired data source and...
Order is not being captured when initiated from saleforce and getting the attached error
Order is not being captured when initiated from salesforce and getting the attached error. Advise what kindly configuration to be implemented at servicenow side.
Virtual Agent topic
Hi, Currently in the Virtual Agent Designer "Submit a request" topic is mentioned as Deprecated.Whether we have any info or new upgrade on this related topic?Orelse do we have any similar topic which resembles "Submit a Request" topic? Regards,Dh...
ServiceNow Catalog ITEM to Azure DevOps User Story integration.
Hello Team, ServiceNow Catalog ITEM to Azure DevOps User Story integration, whenever a user submits a catalog item Request in ServiceNow it should auto create a user story in DevOps. Please help me, how I can achieve this. ThanksAshok
Resolved! TeamViewer Integration
Hello All as anyone implemented TeamViewer into ServiceNow, I was after any information tips etc.
Display RITM number field on sc task form
Hi All, I have one requirement where I need to display RITM number field on SC Task form. I was trying to add field by Configure -> form layout , the field was already there but unable to see on SC Task form.Please help me by providing your answer.
Virtual agent (remove live agent message
Hello everyone, Our requirement is that anytime a user clicks "No" to the "Did any of this information resolve your issue?" option, the virtual agent automatically navigates the conversation to the live agent. We need to stop the live agent message( ...
Pass Grafana Alert Details to ServiceNow Case
Hello all, I have added ServiceNow as a contact point via webhook in Grafana so that alerts in Grafana will become new cases in ServiceNow. I followed the documentation here: Integrate Grafana events (servicenow.com) However, I am now getting blank ...
Access profile and Access Needed
Hello, Two questions: 1. I am trying to complete an order guide, On the request on the SP, under "Access Profile" I select "SMSYardBoss", under "Access Needed" I should see "Aldata Suite-SMSYardBoss", but I see "No information found" On the Order Gui...
Flow designer to generate the REQ/RITM/SCTASK in ServiceNow
Hi, I have a requirement to generate REQ/RITM/SCTASK for set of condition using flow designer. Conditions:1.Assignment group with no members - for this condition I have to create one flow designer and it should create all REQ/RITM/SCTASK.2.I need to ...
How to get Instance url in the description field using Flow designer in ServiceNow
Hi, I have created a flow designer for Mid server status changes, whenever the status changing to up and down, one incident will create stating that Mid Sever status Changes to up/down. I need to add the instance URL (Dev/Test/Prod) in the descriptio...
Resolved! Removal of group
Is there any way we can find out who removed a particular user from a particular group?
VA: How to update affected user in create incident VA topic?
I'm using VA create incident oob topic block to create incident, it working fine, but when I'm checking in incidents for those created incident it's showing affected user as blank, how to update that?
Email notification
Hi, Currently we are working on email notification which is triggered from the flow designer through event record.Iam not able to fetch the RITM number when email is triggered.In the flow already Parm1 and Parm2 are used. Ex:As per your request $...
