Enabling "Go back" functionality at any stage in Virtual Agent
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10-14-2024 07:30 PM
Hi there,
I'm investigating whether it's possible to enable a "go back" button to allow the user to go back to the "All Topics" drop down after a topic has been selected. This is in the event a user has made a mistake, and would like to navigate to a different topic. I've tested enabling this "go back" functionality in singular topics, but wanted to see if anyone has ever enabled a UI button or inbuilt something into a topic flow that would enable a user to see all topics available (much like that show me everything option when first starting a conversation) from any point when speaking with the VA.
Let me know if further explanation is required. Any advice and gentle guidance would be greatly appreciated!
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10-14-2024 08:52 PM
Hi @JayAdmin_16 ,
Please refer below thread:
Please mark this as helpful and accept it as a solution if this resolves your query.
Thanks & Regards,
Sumanth meda
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10-14-2024 09:33 PM - edited 10-14-2024 09:34 PM
Hey @Sumanth16 ,
Thank you for your reply! I've had a look at that thread too and will include it in my proposal, but unfortunately doesn't really cover being able to go back to the "All topics" page...do you know if there's a potential way to enable that without manually implementing a static choice at each section?
Thank you for your help in advance!
