OOTB Topic: Escalate IT TicketDuplicated:Test Escalate IT TicketI'm having technical issues and won't be able to continue this conversation.There are no agents available at the moment. Please try again later.Thank you for using our support chat.Refer...
Hello Team Can any one explain the "Difference Between SYS_CB_TOPIC and the SYS_CS TOPIC in virtual agent" with an example. ThanksNagarjuna
Hi, I need to make scheduled jobs to close records for 2 tables.I tried for 1st table with below codes, it works. var transaction = new GlideRecord('x_shlt_shinsei_request_transaction');transaction.addQuery('active', 'True');transaction.addQuery('sub...
Hello All,I am creating an ATF Test for a Catalog item and the Mandatory Attachment is true for that catalog item. After setting the variable values, I have added the step 'Add Attachments to Form (SP)' to attach an attachment but when I run the test...
I am trying to create a report that will show me incidents that were initially assigned to "ABC" assignment group, but they were reassigned to some other group.I do not care what assignment group the incident was reassigned to.I want to know ONLY the...
Hi Team, Approval tab is not visible for non itil users in "My Items" under "To-Dos" in ServiceNow portal. These users are having approver_user role. For other user who are having approver_user and ITIL role, they are able to view the approval tab.Co...
Hi All, We are having a strange issue like where while raising the change request CI information is giving to change request but after some days of change is closed that CI's information is not there and completely change request CI field is getting ...
Hello All We have published an topic in the Dev instance and moved to the higher instance, but in the higher instance it is showing as Draft in Designer. One more time I have updated something in the topic and published and moved to higher instance u...
I have created a Bot Profile in ServiceNow and uploaded a custom image. However, the Virtual Agent still displays the default branding image instead of the uploaded picture. I have tried refreshing the instance and clearing the cache, but the issue p...
My requirement is virtual agent auto suggest the category and subcategory using short description entered by user in virtual agent, What can i use to achieve this.
I created a service catalog using flow designer. The requirement was to have a label the approver type per approval level. The logic is there will be 5 layers of approval dependent from multiple tables. So what i did is to create a custom field in th...
Hi Devs, I'm a beginner and learning ServiceNow, it's functions & Scripts. I'm trying to create a UI Action button in PDI to delete a record but when I tried. It deleted all the incidents which was created earlier. Can someone please help me on this?...
I have a report created called "My Task". The reports have list view but it is not showing the column search or magnifying glass as shown below - How do we get the column search for reports?
Hi all, If an itil user has access to their on-call calendar, they can make substitutions/replace coverage and that still works. They used to also be able to remove coverage if it changes or isn't needed any longer. They cannot do that anymore and ...
Hi, I am using training instance and for some unknown reason I am unable to create new service offering. After saving the record, I did not find that record in list. Moreover, when trying to use chat feature for help, it is just showing limited optio...
