Hello everyone, good afternoon! I hope you are all well. I have a question and would appreciate your help. We recently activated the virtual agent in our company and I would like to know where I can monitor the support queue, how many interactions ea...
We want to have a field displayed in portal for each catalog item that shows average fulfillment time for each catalog.I was wondering what would be the best approach, is it possible to create a metric definition that differentiates duration between ...
Hi There, I have translated text in the (sys_translated_text) table but it'not translating .in case menu translation are happening but in widget it's not happeing, How can i in widget also. Regards,Rajesh.
Hi all. We have a requirement to trigger if condition based on the Variable values in the MRVS.Multi Row variable set name : Configuration itemsThere are two check boxes in the variable set named Requirement and Replace.I need to trigger workflow if ...
Hi all,in ServiceNow there are 3 different default levels of priorities. Is it possible to use multiple schemes of priorities? In the case of my company we offer most of our customers 3 levels of priorities but some customers get to choose from 4 lev...
I am trying to create field level ACL for some fields of group table but these fields are configured in a different application scope. But the ACL is not working. On impersonating the user, they are not able to edit the field where ACL is created for...
can we write script in data policy
There is a reference Field to user table in the form opened in csm/fsm configurable workspace. I am using a Lookup User Data Resource to get Info about that user. But Data resource returning Currently logged in User by Default even after setting the ...
HI, I am using the sn-choice-list to create a choice dropdown in portal. I would like to know if we can apply css styling on this field, like I want to change the blue hover to Gray. Any suggestions will be helpful
variables 'city' and 'state' should be only visible to 'service' group members in catalog item, need to be hidden for all usershow can i achieve this i saw some client script and script include and business rules but did not work , is this possible t...
Hi Team, I am preparing for the interview for the ITAM developer role. I have 3 years of experience with ServiceNow and CSA &CAD certified.I need technical scenario-based and theoretical questions and answer for admin & ITAM activities that could be...
I am a new developer and trying to wrap my head around Urgency and Impact as it relates to priority.If I was to set the impact and urgency to dropdown with none and set the default value to --none-- would that be considered a customization? The busin...
Hello, we've noticed a change in the functionality of the standard change templates within the last week or so without any updates on our end, wondering if anyone else is noticing similar issues or have faced them in the past. What's been happening r...
Hello, we've noticed a change in the functionality of the standard change templates within the last week or so without any updates on our end, wondering if anyone else is noticing similar issues or have faced them in the past. What's been happening r...
In Service Operations Workspace, if I use showFieldMsg then it is showing message twice below the field.In Native UI, it is working fine.Not working on Service Operations Workspace, what is the reason, how to fix.I have wrote OnChange client script o...
| User | Count |
|---|---|
| 21 | |
| 8 | |
| 7 | |
| 5 | |
| 5 |
