Hi, I am trying to create an email notification to be sent to the Assigned to of a SCTASK when an end user/opened by adds a new comment through the service portal. The issue we are facing is when a user adds a comment to the ticket (RITM) in the por...
When downloading the data for the 'Deflection Count' metric in the Virtual Agent dashboard, we are observing that the 'content_id' field is not available for non-admins. Is there a specific role (that's not admin) that can provide access to this data...
Hi everyone, I've got a problem... I have 2 bots configured. 1 for Incidents and other for HR Cases.When the user opens a conversation with IT bot (Incidents) if he had a conversation open with the HR bot (HR Cases) the HR bot would close his convers...
Hi Team, I need to add the change request field just above the work notes in the Filter Activity in SOW view for incident. How to achieve it. Regards,Abhilasha G T
I have a requirement to give icon in between a text prompt in virtual agent bot response.eg:- This is a tick mark <tick icon> which we need to use.and for achieving this,I have uploaded the image to db_image table and the generated image URL is taken...
var trimmedValue = (inputs.u_flow_variable || '').trim(); Guys please help I have list collector in my catalog I used the value to pass into custom variable in flow and if i directly pass the value outside the loop without scipt it is working I trie...
Hi, I have a requirement that in incident table if both Assigned to and caller is same user , the user name will reflect 2 times in the email body but now I need to restict that in the email body. If both the users are same, the user name should disp...
I want to generate email notifications when a case (incident or query) is closed by the customer with the first comment. Since I am new to ServiceNow, your inputs are appreciated
Hi, User can Select 5 days from today excluding weekend (Saturday, Sunday). I have written a UI policy, which is working for - "Start date should be 5 days from today in future" The above script is working correctly but it's including (counting) wee...
We have tried to add PKG files in sc_req_item but it doesn't work, has anyone had the same problem?
When a REQ,RITM, INC, SCTASK, TASK is assigned to Security_Team, any status change should trigger email, and the status should be included in the subject line of the email. How can I create a single notification for all these when the status is chang...
hi all , @ankurbawisk , I am trying to copy close notes from incident task (when its close complete) to parent incident record in worknotes.i tried this with flow designer its working fine but how do it for the multipal task records for an incident.h...
Hi Community Members, How to Configure or Access Service Catalog in Virtual Agent Without using ServiceNow's Out-of-Box Topic Block Request Service Catalog Action. (Requirement is End User should be communicate to Virtual Agent's UI not Using Out of ...
Hi there, I created new topic to submit catalog request from Virtual Agent. For this I used OOTB Topic block "Request Catalog Item". But while testing I am getting error message as "I'm having technical issues and won't be able to continue this conve...
I was wondering if it was possible to filter on state changing from a specifik state to another specifik state without scripting.The filter I have now is when state changes from Awaiting technicians and state is not Active it will send an email. But ...
