ITBM - Time sheet access
Hello,We are working on developments on our ITBM module. Actions are being carried out and we would like to block timesheets for the year 2025. Is it possible to do this? Thank you for your help
Forum Posts
Resolved! Is it possible to map multiples incidents to a single change
Is it possible to map multiple incidents to a single change and vice versa.
Script to add types to another group
Hey community, We are facing a problem with an script we are setting up to update nealty 200 groups with new types. The fact is that is working but is not skipping the groups that had this type assigned and is assigning them again and again. I have p...
Resolved! I am not getting time in dubai time zone
Hi All,I am not getting time in dubai time zone :_var gr = "20231130T060000Z"; var formattedDate = gr.substring(0, 4) + '-' + gr.substring(4, 6) + '-' + gr.substring(6, + ' ' + gr.substring(9, 11) + ':' + gr.substring(11, 13) + ':' + gr.substring(13...
Show Open tickets with Percentage
Hi Team, i need to show the opened ticket in a % for e.g.- how much % tickets opened in last week/7 days VS how much % tickets resolved last week/7 days. Please help how can I achieve that. Regards,Garvit
Creating Change Requests in ServiceNow for Jira Stories
Hi, We have requirement where once Stories are ready to be deployed to Prod, Change Request should be created in ServiceNow using JIRA-ServiceNow Integration. Can some share high level steps to achieve this using "DevOps Change workspace". Do not wan...
AWS Discovery Schedule - To Enable MID Selection, Please migrate to Pattern
Can someone help me with the exact root cause as what is missing here. also when I click on test button here it gives me below error.
SLA reporting on custom case table traditional report or PA indicators
I'm very new to performance analytics and I'm tasked with creating a group of reports for SLA data on a custom case table to match preexisting reports elsewhere as we move our customer to using ServiceNow for all reporting.I think it will make sense ...
Report is not displaying all list of records when applying variable condition
Hello All, We have created a report on sc_task table and applied condition as <variable (of catalog item)> isoneof <list of hostname>But after running condition it is showing all records of hostname which are applied in condition except for the last ...
How to validate the problem priority field value is same the incident priority field via ATF?
I want to test that the problem priority field value is same as the priority field of the incident from which the problem is created using ATF. Please help me.
Transform Function issue - Xanadu upgrade
We're facing issue with one of our actions within the flow where Transform Function [Date to String -> Output Date Format set to ISO Date/Time (2004-06-28T17:34:10Z] stopped working. It seems that it's taking display value for the date [11/19/2024 02...
What role needed in order to create additional SCTASKs within an existing ITM?
I got the following situation:An ITM exists with one SCTASK within it. Now the resolver manually wants to add a new SCTASK on demand (for example because he needs another team to perform a task in parallel), No issue as I just need to hit the "new" b...
Resolved! Auto Populate incident details on a multi row variable set on a catalog item
Hi Team, I have a scenario where I want to auto populate list of incident records on multi row variable set that i have created on a catalog item,and i want to do it on load of the catalog item. below are the details of it. multi row variable set va...
Resolved! Auto close the resolved cases after 3 business days only for 8-5 weekdays
I've requirement, in which I need to close the resolved cases after 3 business days.But while doing that we need to consider the Business Hrs. are 8-5 and excluding weekends.I was trying using scheduled job, it is working but including weekends and 2...
CMDB Control Task
How to create automatic task using CI Class manager to "CI Owned by" on particular CI class, whenever the field is empty.so automatic notification/task will be created to owner to update the field instead of calling him for the updates.
