Hello @naveenreddy0871
I believe you're encountering a timeout issue with your REST API call. The ECCResponseTimeoutException indicates that the system didn't receive a response within the specified time frame.
-> You can increase the timeout for your REST API call. In ServiceNow, you can set the glide.http.outbound.max_timeout property to a higher value. This property controls the maximum timeout for outbound HTTP requests. You can also use the waitForResponse() method to set a custom timeout. Check this LINK
-> Ensure that the Basic authentication credentials (username and password) provided by the third-party tool are correct and properly configured in your authentication profile.
-> Make sure that the MID Server you are using is up and running. Sometimes, issues with the MID Server can cause timeouts.
-> Check if the endpoint you are calling is responding slowly. You can test the endpoint using tools like Postman to see if it responds within the expected time frame.
-> Ensure there are no network issues or firewalls blocking the communication between your instance and the endpoint.
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Thanks & Regards
Viraj Hudlikar.
