ESC portal manage roles for My tasks

[smk]

In ESC Portal, on the header area, "My Tasks" how to find which user roles can view the approvals.

How to manage the visibility of this option?

Users are not seeing all the records that are actually still have permissions in sysapprover table.

[Abbas_5]

Hello @smk,

Please refer to the below link,

https://www.servicenow.com/docs/bundle/washingtondc-employee-service-management/page/product/employe...

If it is helpful, please mark it as helpful and accept the correct solution by refer to this solution. It will helpful to them.

Thanks & Regards,

Abbas Shaik

[smk]

is there any restriction based on roles?

where can I manage the tasks(approvals) based on roles in ESC portal?

Is it possible by simple configuration, without heavy customizations like widget etc?

[Abbas_5]

Have you referred to the above link? if not, please check out the link

Regards,

Abbas

[smk]

Yes, ServiceNow says approval_user or business_stakeholder role to approve IT requests on Employee Centre. 

I am trying to find out if any properties or slight configuration settings is possible to change this? Can we customize at all? 

Please share your thoughts.