I was wanting to know if we can identify phrases that doesn't trigger a topic that may have a shared keyword or utterance, i.e., if the user says "teams meeting guide" I don't want it to trigger the topic about "meeting room issues". I know we can to...
i found the command but what is to enter into the sysparm_query box on Rest API ? https://[your instance].service-now.com/api/now/table/sys_user?sysparm_query=user_name%3D[your username]&sysparm_fields=sys_id&sysparm_limit=1on R
Hi Team,I have one requirement , I need to update user table with 50 records from transform map, I also need to update the managers of the users. Now, the managers are also in the same excel sheet as for the users and they are not existing before on ...
HID 5427 ck is capable of nfc detection, can servicenow make use of that instead of id badge ?
I am trying to create Output ECC Queue to execute the Keeper(A thrid party password manager platform) specific command in MID Server. But the Output ecc_queue Status gets stuck in "ready", it doesn't change. Also, It doesn't throw any error. Kindly a...
We are experiencing an issue with the Virtual Agent Vancouver Release AI search. Currently we are using the AI Search – Fallback (topic), and the AI Search (topic block). We want to make some minor customizations at the ending of the flow.In the firs...
Hi Expert , I am getting issue in SLA . My SLA is getting cancelled - this is what is happening - Start condition: State | is | NewPause condition: State | is | Awaiting User infoStop condition: State | is | ClosedA new incident comes in with a sta...
Hello expert, I've tried to reset the ticket number counter but I seems couldn't see the option to do that. Currently I have set prefix as IR follow with number. Now we are at IR10033. How to reset it to:1. 001 again2. How to set from IR10001 to IR0...
Hello, I'm fairly new to the scripting side of SN. I'm attempting to populate 2 fields on a record producer (organization and activity) from the hr profile table. Variables are:u_activityu_org field names:ActivityOrganization table i need to pull fr...
HI, We have reference field on the form called "Department", the requirement is to give the option to select the bulk records from the list view where in user selects for ex 3-4 records and select the list choice from the list view for bulk assigning...
I have created a Catalog item and added that Catalog item to the Service portal, there is a field named Type in the Catalog item, which is a drop drop, if i select the first choice in that it should a trigger a email and i select second choice it sho...
In Notification, how to put link of approve and reject form in the change request so that the person can click on the approve link in the email and will redirect to Approval form or list to approve the change request. Can anyone help me in this?
When ever we select any location from walk-up status widget. If user selects the location and tries to do check-in in Non schedule timings, there will be a message displayed at the bottom of widget saying that last check in is "X" minutesNow the requ...
Hello All I have VP who needs access to view incidents cases, escalations, dashboards etc. normally roles are granted when you are part of an assignment group is there role that I could grant? thanks
