ESC portal manage roles for My tasks

[smk]

In ESC Portal, on the header area, "My Tasks" how to find which user roles can view the approvals.

How to manage the visibility of this option?

Users are not seeing all the records that are actually still have permissions in sysapprover table.

[Anand Kumar P]

Hi @smk ,

'sn_request_approver_read' role can see the tasks.

• Navigate to Employee Center > Administration > To-dos Configuration
• Filter the Table column with sysapproval_approver
• Open the Approvals record
• In the Task Configurations related list, create/update the corresponding record where the Reference table is Change Request.

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand

[smk]

Thanks Anand. Let me explain the real issue we observed.

The users with approver_user role alone or ITIL role + approver_role are able to view RITMs in My Tasks.

But the user who does not have APPROVER_USER (whether they have ITIL or not) are not able to view RITMs in My Tasks. 

If the user with only ITIL role (without still approver_user) can approve from My Approvals(sysapproval_approver) page. So we are looking if that can be done in ESC also.

To avoid multiple license consumption, one for ITIL & one for approver_user. we wanted to give either of option to view My Tasks.

Any advise?