Event creation is delayed (minutes to hours) or fails
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07-31-2025 11:27 PM
Hi every one
I'm running gs.eventQueue to create events, but I'm experiencing issues with event creation delays (several minutes to several hours) or failures.
I'm prioritizing problematic events by placing them in a dedicated queue, but I'm still getting the same results.
This issue does not occur in the development environment, only in the production environment. I'm currently unable to determine if it's caused by an environmental issue.
▶ Question
Could you please tell me what could be causing the delay in event creation or an error when creating an event using gs.eventQueue?
Event
Event Queue
Event log
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07-31-2025 11:40 PM
possibly because production instance has huge data and the events table might be having already more records.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader