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Fields in task becoming mandatory in mobile device

JoshuaBagun
Giga Contributor

an hour ago

Hi everyone,

I'm encountering an issue where two fields that are configured as non-required are being displayed as required when the form is accessed through a mobile device:

  • Assignment Group
  • Controller Approver

On the standard/desktop experience, these fields are not mandatory as expected. However, on mobile, users are unable to proceed unless these fields are populated.

Has anyone experienced a similar issue? Are there any mobile-specific configurations, such as Mobile UI Policies, Data Policies, Client Scripts, Mobile Form Settings, or Platform UI Rules, that could cause these fields to become mandatory only on mobile devices?

Any guidance on where to look or troubleshoot would be greatly appreciated.

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k_lutz
Giga Sage

13m ago

hi @JoshuaBagun 

 

There is a module called  Mobile UI Rules. I would look in there as there is a related list to the where you can make fields mandatory.

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