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Filter or Show Virtual Agent Topics based on Department Question value selected on greeting

BhupeshG
Tera Guru

‎12-11-2024 01:58 AM

Hi Everyone 

 

I would like have to a custom greeting saying which department you need help . eg IT, HR or Legal

Then based on the Selection, the system should show only IT topic or HR topics or Legal topics and same behavior should be if they type utterance.

 

Is it feasible. the VA would be only on the single portal 

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