I'm trying to use AI Search topic block in a topic and I'm using the service portal default application(which uses Service Portal Defaul Search Profile and AI Search Engine) but in the results it's not giving the KB articles it's giving Genius Resul...
Good afternoon, how are you?In a flow, I’m using the "Ask for Approval" action and passing the RITM. It goes into approval, but the very next second it closes, and the approval status changes to "No Longer Required."Could someone please help me under...
when I am trying to open the subflow context from main flow, getting below error in subflow context page. Exception while executing request: Cannot invoke "com.snc.process_flow.v2.model.structure.FlowElement.getType()" because the return value of "co...
Hello Team,I am not able to find the Knowledge Suscriber in Slush Bucket.But in another Instance I am able to find the Knowledge Susbcriber.Even the Record is generating in the "sn_actsub_subobject_stream"Best Regards
Hello,I have a challenge where I need to gather information about the client's preference—let's say option A, B, or C.Depending on their choice, a different set of topics should be available: if they choose A, one set of topics; if B, another; and th...
Hi Experts, I have a requirement to configure the Incident form popup view in Incident list view. Below is the Incident form popup view: Requirement:When the Incident state is 'On hold' then only the 'On hold reason' field should appear in the popup ...
Hiiiiii So currently the transcript that is created for a user/VA or user/LA interaction shows the current timestamp format, HH:MM. Is there a way to change this to also include seconds, HH:MM:SS? Ex:[12:35:12] user: blah blah blah...
when trying to insert service offering ci record from flow, getting this error. Parent field is Technical service CI which has status - Requirements. -- "Background message, type:error, message: The parent service is not in Operational state, this of...
I’ve created an NLU model with an intent for password-related issues, using utterances like:"Need to change my password for Microsoft Teams""Forgot my password for Facebook""Help me reset the password for Salesforce""How can I reset my password for S...
Hi everyone! I'm encountering an issue with a Business Rule that’s designed to transition a case from Suspended to WIP when a comment is added. The Business Rule includes a condition that requires sys_updated_by (the updater of the record) to match t...
Looking to create a mail script to add the Names and responsibilities to an Incident Communication Plan Email template. Looks like they are kept in the contact table, but I am having a hard time trying to retrieve. Any help would be apprciated!
We have a usecase wherein user will schedule Teams meeting from Problem record. Post meeting the Transcript needs to be imported in ServiceNow as Attachment/worknote.Is there a way we can leverage OOB 'Import Messages from Microsoft Teams' or any oth...
Hi everyone,I want to add/show associated approval "Approve" and "Reject" action on email template in the notification. How we can implement can anyone tell me from start to end steps.
Hello dears,Please, does soemone know if it is possible to do the following : I am the system admin of the instance, and I want to send a customized email - from the instance - to all other users.
Hello Team, I am using the OOB Catalog API and sending the display value for a reference variable. For sys id it's working but not for display value, could you please suggest any solution. Thanks,Manish
