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Resolved! Comma in names in List Collector not being displayed properly

Hi Team, We have a List collector field and we are trying to populate the Account names which have comma at places, this is treating it as another values and making it split.How to correct this behaviour Below is the list of account names with commas...

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Community Alums by Community Alums  
  • 327 Views
  • 1 replies
  • 1 helpfuls

Resolved! Email template to be override with quick message

HI Team, We have a blank email template with Logo ,when we select the Quick Message it should override the Blank email template.Can someone tell how to achieve this?

Community Alums by Community Alums  
  • 512 Views
  • 1 replies
  • 2 helpfuls

Calculated Integer Field value not showing in List view

I've created a new field on the Case Table called 'Days Open' (days_open). Type is Integer. I've created a Business Rule to calculate the amount of Days a Case is Opened based on the 'Opened' (opened_at) value. I'm seeing the correct value in the fie...

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MStritt by Tera Guru
  • 628 Views
  • 4 replies
  • 0 helpfuls

Get the oldest incident

Hi all, I'm trying to obtain the oldest ticket to show the age in a single score in a dashboard This is the script that I have: function getOldIncident (){var glideIncident = new GlideRecord('incident');glideIncident.addQuery('state',1);glideIncident...

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Arely by Tera Contributor
  • 471 Views
  • 2 replies
  • 0 helpfuls