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Flow designer stages do not display when a request is submitted via the employee center

CarolMa6
Tera Expert

3 weeks ago

Hi, 

 

I created stages in my workflow as shown below. The stages are displaying correctly on the RITM record,  however, they do not appear when a request is submitted through Employee Center. I have already verified that the stages exist in the stage table and created the corresponding stage records there as well, but they are still not visible on the portal. Has anyone experienced this issue before? If so, how did you resolve it?

 

CarolMa6_0-1786540752520.pngCarolMa6_1-1786540844506.png

CarolMa6_2-1786540903250.png

 

Regards, 

CarolMa

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6 REPLIES 6

Ankur Bawiskar
Tera Patron
In response to CarolMa6

3 weeks ago

@CarolMa6 

try raising case with ServiceNow

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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AndersBGS
Tera Patron

3 weeks ago

Hi @CarolMa6 

 

Have you looked in the standard configuration if the mapping is correct for the stage?

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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