Generate the Report on the Assignment groups.

[dhineshkumar]

Hi Experts 

I want to generate the report on the Incident assignmetn groups.
Example : I have the group name software and I want to count the number of Incient tickets which is moved from "software" group to "network" and "itil" group, "servicenow support" group.

Please provide me the solution from the scratch.

Thanks In advance.

[AndersBGS]

Hi @dhineshkumar ,

You can report based on incident metrics, utilize the OOTB metric definition for assignment groups.