Report of incidents created outside of pubblic holidays
Hello, I would like to have a report that displays the incidents created outside of public holidays. Monday to Friday from 7:30 a.m. to 7 p.m. excluding weekends and holidays. Thanks !
Forum Posts
Updating Incident notes in Incident Tickets
Hi All, I seem to struggle to get SMEs to regularly update the Notes on Incident tickets, which makes building an Incident timeline very difficult. Does anyone have any advice on how you've dealt with this within your respective organizations? Tha...
Account Recovery Setup Issues- Steps 2 &3 missing
Hi All, Has anyone experienced missing steps 2 and 3 in the Account Recover setup ( All > Account Recovery > Properties)? I have enabled the correct plugin and properties but all the steps in the setup are not visible. Below is a list of what I've c...
Resolved! How to update a record using Virtual Agent ?
Hi, We have got a requirement to create one topic in Virtual Agent. On selecting that topic, user's active tickets (incident, service request) should be listed. When a user clicks on any ticket, we have to update one field on that ticket record in th...
Not able to hide the variable set of a catalog item
Hi Im trying to hide my variable set Create new group based on the selection of the request type:Using the following code: function onChange(control, oldValue, newValue, isLoading) { // if (isLoading || newValue == '') { // return; // } ...
How To Script the Condition field on table
Hi All, Thanks in Advance.I have a requirement where i have to match condition type field from one table to condition type field in another table.I need to know how we can Script the Condition type field( like glide record and Query).
Let me ask you a question about Virtual Agent Integration
Let me ask you a question about Virtual Agent Integration. We are performing virtual agent integration by referring to the documentation below.I would like to know more about the Now Virtual Agent app that will be installed.・Integrate ServiceNow Vir...
Report servicenow of incident created in workdays
Hello, I would like to have a report that displays the incidents created outside of public holidays. Monday to Friday from 7:30 a.m. to 7 p.m. excluding weekends and holidays. Thanks !
Inbound email action - Fetch data from html table
Hi All,I have to create incident and need to fetch the data from table to fill in the incident description field. Can someone help me with the code to create inbound email action. Sample data: SiteCitySTZipProvider Name 6C04HagerstownMD217AT&T11...
Unable to fetch email template
I am facing an issue with email template, I am able to open the email outlook draft but the email template content is not fetched and returns null. I have set it up as when a user clicks on a button it triggers a function which calls the correct emai...
How to map variables in a variable set with backend HR case table fields without using RP script
How can I map variables in a variable set to fields in the backend HR case table without using a Record Producer script?We have a variable set called "HR Information," which includes the following variables: Subject Person, Opened For, Watch List, Co...
AWA doesn't seem to be working - Interactions are auto-assigned to a service account.
Hi Community,I'm facing an issue with AWA configuration in one of our demo instances. The service channel, queue, and associated entities are configured properly, but the interaction is always getting assigned to 'Conghaile Rowland', who is none othe...
Script written in below Business rule not getting triggered properly
var durationProd = 0; // Total time in milliseconds var lastProdChangeTime = ''; // Query the sys_audit table for changes to the "Next Action" field var auditGR = new GlideRecord('sys_audit'); auditGR.addQuery('docum...
Status change
Hello, I am new here at ServiceNow and have a question hoping for your help.I am currently creating an application that can be used to enter metadata for contracts.After entering and saving the data of a contract, I would like to have the possibility...
How to ROLL Back the bulk Asset records(alm_asset) Records to an earlier date 01.11.24
How to ROLL Back the bulk Asset records(alm_asset) Records to an earlier date 01.11.24eg.10,000 records in alm_asset table.I did a Bulk Asset records update via Catalog transform map which created / updated(existing assets) attributes in alm_asset t...
