Hi Team, We have a requirement wherein whenever any user opens the email client on any Incident record, and writes something in the body , it should come as same font for all the users.Can we do it? BR,Ankur
Hi All,I am trying to configure CMDB Health Dashboard. I have set Support group and description fields to mandatory attributes as false for business application CI class via CI class manager. However, CMDB completeness scorecard still shows that supp...
Hello All, We have connected the virtual agent with Slack through the Channels and integrations, however since the Washington upgrade, this message(shown in below image) is now triggered automatically every morning in Slack.Does anyone know from wher...
Hey Everyone,I want to set Estimated delivery time as 24 hours for one of my catalog item in request summary page...but i am not able to do so i tried updating in cat_item or flow but no luck. can anyone help me on that @Ankur Bawiskar
Hello, The inactive users have been removed from the system and also from the ITIL subscribed group. However, the User IDs and count are still visible in the Subscription Allocation Portal in ServiceNow. Is there a way to update that Subscription All...
Hi there, We have recently upgraded to Washington DC as well as made changes to the User Criteria needing to protect our Knowledge Base due to issue documented in KB1123580. During this process, our active users that have no roles have lost the abil...
Hello All, I have a requirement and need your expertise if you have developed this before.Scenario:1. I have created a report in Employee Center using the Simple List widget. Table used was Outage (cmdb_ci_outage)2. I also configured that record is v...
Hi all, I have a requirement to create report, INCs updated after 5 days of creation which are close previous month. How to achieve this ? ThanksRoopa
I have a target table field (budget_cost) and source table field (u_budgetvalue) and i want to convert amount coming from third party using import set API and for that am using transform map, please suggest a correct script for currency (USD to EURO)...
Hi everyone, Hope this really does not seem a stupid questionI am working in a migration to the new notifications, however no where in the related scripts or html is there a clear idea on where to change the "View Request" colour, any pointers here w...
Have created the custom topic as ''test" so as of now this custom topic is executing the oob contextual search topic block but have duplicated this. The custom topic need to follow the newly created contextual search topic block instead of oob topic ...
I have lister collector variable 1 which show values of sys_class_name=cmdb_ci_business_app and I want to make another list collector who's value depend upon the selection variable1 value and only show of sys_class_name=u_cmdb_busapp_instance wh...
Hi all I have come across an issue when building a new catalog item that usese multiple single row variable sets and a multi row variable set. I have them in this order:- Single Row Variable Set 1Single Row Variable Set 2Single Row Variable Set 3Muti...
Hello, I am trying to modify the recommendation message in task intelligence recommendation. I would like to show predicted confidence along with recommended assignment group. I have tried adding the field from predictor result table in the recommend...
Hi Everyone, Out of office emails are currently not ingested into the cases. So when the agent(Assigned to) is sending an mail to the caller, they don't see the out of office emails in the case. So it can be that someone is on (sick)leave, and the ag...
