Hi Team,I want to edit the homepage for one particular user and have to add an approval section to that. The URL of the homepage is -'https://instance-name.service-now.com/now/nav/ui/home'the homepage looks like this-I am not able to find where the p...
I have a reference variable "current approver" in which I have to display the users from the group of the selected department.
I had added an ACL providing read permission for the table sys_db_object and in the advance script section simply returned true.But still unable to get the data into a reference variable in the catalog item.Please help.
First Contact Resolution. Percentage of queries resolved on the first interaction with the customer. table - inavoice case ( sn_ap_cm_ap_case).
Hello, I activated the Agent Chat plugin and I configured service channels, work item queues and work assignment rules. It works very well. Now my client need to start chatting with a Live agent support without clicking on the Show Me Everything butt...
In a MRVS, I have one variable called amount. Have to calculate the sum of all the records amount. If amount is lesser than or is 100.00 it should display approval1 variable so that user can select approver. If the amount is greator than 100.00 it sh...
Repeat Query Rate. Percentage of customers who contact the team multiple times for the same issue.Create stratagic report. reference table(sn_ap_cm_ap_case).
Create report. table- sn_ap_cm_ap_case(invoice case management)1. Query Categorization Rate. Percentage of queries categorized by type (e.g., invoice discrepancies, payment issues).
Hi SN Community We have a recorded list of approx 80-100 Service Accounts (with their specific usage) spanning different domains or environments like GSO, Corp, DMZ and SIT1 (System Integration testing)ASK - From an on-going Review process standpoint...
Hi, I am trying to delete the itil role from users who are no logged in system last 60 days. I am able to delete the itil role but I am having issue while sending email with itil users removal list in email body. The email boday contains duplicate us...
Hi,I read the community article for Attachment variables 'https://www.servicenow.com/community/itsm-articles/attachment-variable-making-attachment-mandatory-in-catalog-items/ta-p/2301120#feedback-error' and followed the script to display an attachmen...
I want a report on unused catalog items and also need the date when that was lastly used
Hello All,Hope you are doing well,We have a requirement to add an announcement or short notice feature in the Virtual Agent chatbox, similar to how we post announcements on the portal.In case of any outages or issues, customer would like add the mess...
I am trying to build a rest message and passing parameters. One of the parameter I am trying to set != but doesnt seem to be working. In the api url I have it as TempID!=test but does not work. Instead pulls all the data. How can I get this working
Hello everyone, emails are not showing in my activity stream in HR cases when it is upgraded to Xanadu even though I have enabled emails-autogenerated, and emails-correspondence, please give me the solution.
