I'm very new to performance analytics and I'm tasked with creating a group of reports for SLA data on a custom case table to match preexisting reports elsewhere as we move our customer to using ServiceNow for all reporting.I think it will make sense ...
Hello All, We have created a report on sc_task table and applied condition as <variable (of catalog item)> isoneof <list of hostname>But after running condition it is showing all records of hostname which are applied in condition except for the last ...
I want to test that the problem priority field value is same as the priority field of the incident from which the problem is created using ATF. Please help me.
We're facing issue with one of our actions within the flow where Transform Function [Date to String -> Output Date Format set to ISO Date/Time (2004-06-28T17:34:10Z] stopped working. It seems that it's taking display value for the date [11/19/2024 02...
I got the following situation:An ITM exists with one SCTASK within it. Now the resolver manually wants to add a new SCTASK on demand (for example because he needs another team to perform a task in parallel), No issue as I just need to hit the "new" b...
Hi Team, I have a scenario where I want to auto populate list of incident records on multi row variable set that i have created on a catalog item,and i want to do it on load of the catalog item. below are the details of it. multi row variable set va...
I've requirement, in which I need to close the resolved cases after 3 business days.But while doing that we need to consider the Business Hrs. are 8-5 and excluding weekends.I was trying using scheduled job, it is working but including weekends and 2...
How to create automatic task using CI Class manager to "CI Owned by" on particular CI class, whenever the field is empty.so automatic notification/task will be created to owner to update the field instead of calling him for the updates.
Hi All, var recordIds = input.controller, kioskNames = []; // gs.addInfoMessage('List of Interaction SysIDs: ' + recordIds); // gs.addInfoMessage('Length of the recordIds: ' + recordIds.length); for (i = 0; i < recordIds.length; i++) { ...
Hello Community! What are the steps to send notifications to new or updated attendees, I am trying to send notification butNo notifications sent since there is no new or updated attendee info message displayed. Please help!
I was trying to check if the application already exists in cmdb_ci_appl table. If exist i was an alert message saying application already exist and which should work onchange of the variable. I have created a single line text field as new_asset_name ...
hi everyone, I am trying to create todo widget. widget with 2 buttons. approve and reject.when I click the buttons, the variable "action" is not being pass to server side. so nothing happens. Here is my code:html:<div class="widget-approval-widget">...
Hi All, There's a requirement where annotations should disappear when the user starts typing in the text field.But the annotation is appearing and isn't disappearing when the user starts typing.How to achieve this ? Annotation implemented : when the...
When somebody sends an email from the email client only users with the ITIL role are able to see the email in the Activity Log. This is for the HR Case table. Even if the person who is assigned the HR Case cannot see the email in the Activity Log.