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Resolved! Update set for new catalog item

I had to create a new catalog item but forgot that when I start a new catalog item, I don't need to create an update set for it, but I had created an update set and then followed the steps we use to create a new Catalog Itemm as outlined below. We do...

Mike LHCG1 by Tera Contributor
  • 1971 Views
  • 3 replies
  • 2 helpfuls

Subflow

Hi All, Can anyone please help me out with how can I get catalog item variables in Subflow ?I need to use if conditions in my subflow and due to that I need catalog item variables in subflow. Thanks&Regards,Abhisek Chattaraj. 

abhisek by Tera Contributor
  • 318 Views
  • 1 replies
  • 0 helpfuls

Populate Template values on change record

Hi, Any chance when changing template can erase the old template value and update the new template values and if template b is not having short description value then change form should erase the old value and keep it blank . Thanks.

Nandini DM by Tera Contributor
  • 1002 Views
  • 8 replies
  • 0 helpfuls

Resolved! Virtual Agent Interaction

When I open and chat regarding one issue and SD creates a ticket for it then it is clear to which ticket the interaction number will be connected to. However, what happens when I for example open one chat for an Incident issue one for a requests and ...

Resolved! User Validation Procedure Using ServiceNow?

As Cybersecurity becomes more prevalent these days, it is not always easy to validate the person on the other end of an e-mail address or phone call.Does ServiceNow currently have a process that we can use to validate a customer on the other side of ...

TristanLC by Tera Contributor
  • 1844 Views
  • 2 replies
  • 0 helpfuls