getting a permissions error message trying to create a task on a freeform visual task board

kdelbridge
Tera Expert

We have a user who has created a freeform visual task board, yet they are unable to add task to their on freeform board. 

 

If attempting to add a task, they get a message stating " You do not have permissions to modify this record".

 

It was my understanding that NO roles were needed to add task to a freeform board?

 

We are on Yokohama in, but I did also test this in our sandbox instance (Washington) and experienced the same behavior.

 

Any ideas how we can resolve this issue for this user?

 

Thanks in advance!

 

1 REPLY 1

Chaitanya ILCR
Kilo Patron

Hi @kdelbridge ,

 

Refer this

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0778379

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya