User Criteria script
Hello, looking for a help in creating a user criteria script to restrict visibility of catalog item based on user job title. Only manager and above can access it. Thanks
Forum Posts
Update the field value from application table too related relationship table
I have application table which has a field 'Domain' of List type. For the application table record, I have many downstream relationships as below -These records also have 'Domain' field. Now I want that if the 'Domain' field is updated in the applica...
Database dump tables missing (sq_req_item, incident...)
Hello, We recently moved from ServiceNow to another ITSM provider and restored database dump file.Now we are trying to query some tables and they are missing.We didn't find incident and sc_req_item table.I would like to know if these tables are missi...
CMDB 360 is not working
Cmdb360 contains multiple reports out of which few are not working in our Production, QA environment and working in Dev environment only. That reports are below one. Cis not reported by discovery sourcesData mismatch Total CMDB 360 records Please hel...
Resolved! Is there a way to approve request in bulk
Hi, Is there an oob functionality to select multiple requests and approve them in one click from portal.
Update Set for duplicate variables
I need assistance to understand how I use the UI policy for the variables that will be repeated. For example-SO far i have different answers for this question. 1. Create multiple variables with the similar value. (However my concern is when we need ...
Email notifications to external user.
Hi Team,Good Day! I have one requirement, we have integrations for incidents, where there are external users who log the tickets as Guest. Is there any way i can send a email notifications to external users who are callers a...
Setting Assignment Group based on Idea Category
Hi @LL i need to set the assignment group and assigned to based on the Idea category. I tried to search the category field in form layout but it is not present taking the value from the portal(server). I tried to create 1 business rule for fetching ...
anyone managed to use the SN white paper to use another badge reader ?
anyone managed to use the SN white paper to use another badge reader ? can some one from SN to make this process less painful ?
how to check on available of items in the stock room before allowed to reassign ticket ?
Hi i have a catalog form that needs to check on the next available stocks for the next stock room before reassigning the ticket successfully else to throw an error. the code below i tried and it is not working on the check for the availability of th...
Create new view and view rule
What is View and View Rule, How do we create new view for incident table,Need to be create new view i:e "Critical Incidents"
Migration from service portal to employee center
HI team, I am looking for some FAQ's around what is the best practice to migrate from service portal to employee center for our HR catalog.Can someone please help me with the same
Autofill Texts on worknotes - Parameters
Hey guys. I'm new at the platform.Is there a way to create an template that calls SCTASKS variables to worknotes ?I noticed that if you use @Name, you can mention someone in the worknotes. What I want to do is somethink like this."Hello {USER}, your ...
Resolved! how to filter based on selected stock room ?
Stockroom -> alm_stockroomConsumable -> alm_consumable i tried to use this qualifier on the consumable but i kept getting everything not the one specified to the selected stock room javascript: "install_status=6^stockroom=" + current.getValue(...
