Hello community! In the event of [asset action] being swapped or retired, CI and Asset records are automatically updated. Question - how can I add another event to that existing system workflow and/or action? For reference to topic, please visit:htt...
1. Created user using "api/now/table/sys_user" API2. Able to login using "/oauth_token.do" API, received access and refresh token3. Trying to update user with "api/now/table/sys_user/sys_id" without providing user_admin role, getting success but no u...
Hi Community, I have a requirement, wanted to populate the parent number in related record.Parent table (pm_project) and child table (pm_project_phase) once i create a parent record then in related list there is section called project phase and when ...
Hi,SOW agents can create a new request from an existing interaction. This button opens the default Service Catalog.I want to specify my own catalog.I am trying to set the specific catalog sysID in the Catalog Id text box in UI Builder/Service Operati...
I tried adding the following catalog client script, but it changes only the value and not the question. function onLoad() { g_form.getControl('new_email').setAttribute('style', 'font-weight: bold'); }
In a custom application form i have created an flow designer for it and i need to see the flow of it when a tickets is raised inside that application form so once it is clicked i need to see the conditions running and what is the flow i have tried b...
We have a requirement related to "Tours" menu on the service portal header. When we click on "Tours" >> "Tour name" >> "Begin Tour" then tour steps populate in Modal. When we hover over the "Cancel" button, the "Cancel Tour" tooltip appears.We need t...
Hi All, I have a requirement to restrict some fields to be visible in available for personalize list columns in list view.Could you please help me on this. Attached screenshot for reference. Thanks,Shreya Sinha
Hi all, Every major incident has a related outage, and I'm looking to show the field 'probable cause' from the incident task table in a list view from the outage table. I managed to dot walk from the outage table all the way to the probable cause of...
I understand that, ServiceNow is been charging separately for custom tables. does anyone know if licensing is required for x_ or u_ type of tables? or will the extended tables from OOB tables will count for licensing? Any help in this regard is highl...
Hi All, Hope you're working well!I want ACL script and Guidelines also If a user is part of the assignment group of an incident task, they should be able to access the incident ticket (parent) as well.Here No specific Assignment Group and No Specifi...
Hi Team, We have written an ACL to have RW access to a field in Customer_account table. But there is an ACL which is customer_account.* which is having another role and its not allowing to modify/edit that field.Below is the * level ACL Actually the...
Hello,I want to know whether this plugin comes under ITSM Pro or notDynamic translation plugin (paid) and some dependent plugins: IBM Watson Translator Service Spoke (paid) erviceNow Language Detection Service Spoke (paid), Microsoft Azure Translator...
Hi, I have setup dynamic translation for agent chat which is working as expected. But some of the pre defined text messages aren't getting translated (as seen in the attachment). When I check under the language -> translation section in the VA design...
In CSM configurable workspace, when I click the new button, the change request modal / interceptor does not come up like it happens in the SOW. Would anyone how to configure this? I tried duplicating the 'Open change record' record for change request...
