Hello Everyone,We linked the virtual agent to a third-party application. We're accessing it from there, and when we open any knowledge article from the bot-response link, it takes us to the "Service Portal," which we don't need because we need it ope...
Dear Community,I am trying to add a collapsible box widget having multiple choices to select a category in a catalog item. I tried adding a variable with type HTML but it is not working. Does anyone know the solution for this? Thank you in advance!
I have a requirement like, all the catalog items should available for specific group members. how can i do that?More than 800 catalog Items are present over there so how can I make them Available for It's Group Member?
Hi Team, Upon checking the channel in the incident table, there is no option for virtual agent but checking the choice list for the channel field, the virtual agent option is available for task table and universal request table. What should I do so t...
Hi ,How do I set the values of the catalog item variables in Flow designer.Requirement :There is a flow with 10 approvals. After each Approval step , I have to Update the comments given by the approver in the variable of a created case. [Variables ar...
scenario on incident form I want to show a pop with OK or Cancel if click on OK, an incident will be created if click on Cancel not able to create an incident what is the approach to achieve this?
I need to create a pivot table with month name and year (sorted in ascending order) and configuration items as rows aggregate by count, The problem is can I have a datetime column start time which should be represented as mmm yy format (Jan 24 etc......
Hi all, In record producer , I have created a variable of type: Lookup Select Box , referring to the "sys_user" table.Also given the reference qualifier , where I need to get the members of the particular group to be shown.So when I select any value ...
how to create a new Regular Expression
Hi , I have a requirement for a field on catalog item which should allow user to select multiple values. Hence I am using a List Collecot field. But the table where I am fetching the values has "user" field as display value other than the field which...
I have below roles:import_schedulerimport_transformerimport_adminimport_set_loader But I am not able to see "Import" option (List view of table > Right click on Column Options > Import). I want to import Excel / CSV file data and create a new recor...
I want to make the "Assigned to" read-only for assignments only. After the tickets have been assigned (And saved), users should be able to assign them to a group member. after reassignment to another group the Assigned to" field should be read-only. ...
We have a UI action field called "copy incident" in incident form, i want to visible only for 3 groups, so i created string property, and using that property in ui action condition field, but it is not working , anyone please help #ui action #sys ...
I am trying to write an UI policy with condition on Tags [sys_tags] field but I have noticed that this field is not available for selection in UI policy condition builder.But, I can apply a filter condition on Tags [sys_tags] field in table list view...
