Hi Team,We have raised HI case for plugin activation for content management , the plugin name is "com.glide.cms"We can see the plugin in the plugin table but the modules are not installed/visible.Can you assist or let me know what action to take?
Hello,Has anyone done stats on the Knowledgebase Average Article Rating?Looking online for ideas on how to produce this report and could use some ideas. Thanks in advance.
Hi all,Is there any way possible to check if a widget in our instance is OOB or not? For eg: We have an inactive widget 'Delegate' and we would to reuse this feature as it would benefit most of the approvers when they go on leave. As it was inactivat...
Knowledge Contextual Search not showing the selected products' Knowledge Articles. It's showing as undefined. Script inside Select Products: (function execute() { var options = []; // add options here... var prd = new global.VirtualAgentUtil...
How to auto approve time card and time sheet for particular one user and state should also show approved once time sheet is submitted from the timesheet portal .I have tried the below scripts but that state shows submitted for both time card and time...
How to get request number from SC task table
Hi All,I have a requirement to make external users to access service portal and record producers to raise a request directly from the link shared to them i.e. End-users who are not present in the user table and who doesn't have any role should have a...
Hello We have a need to log a particular variable while a flow is in progress. However, this variable wouldn't be entered by the user. We have 2 Catalog Tasks that are to be run consecutively. When the first Catalog Task is finished, we want to set...
Hi,Is it possible to ignore specific utterances? We don't want the Virtual agent to search for topics when a user replies back with a 'Hi' or 'Hello'. We could create a custom topic that redirects to the Greeting topic as a failsafe but checking to s...
Hello All, In the Change Request Table I want to have only those CIs based on category selected. Alternatively, if user selects CI related to say, Hardware then Category should be automatically populated. How can I approach this? What's the best...
The logging statements in my script confirm the retrieval of the associated 'wm_task' record and the identification of the value for 'current.close_notes'. Despite these verifications, the transfer of 'current.close_notes' string value into 'gr.work_...
Is there a way to add a button to capture a screenshot of all the widgets of the dashboard on one page?
How to display description on service portal
Hi Team, Could you please help us with steps to raise ticket from ServiceNow instance. Want to raise ticket to check the availability of certain APIs or method from CTI Library. Thanks & Regards,Devendra Morankar
Virtual Agent integration with teams is suggesting articles in teams to a user who does not have a privilege to access or read those articles. Facing below issue:"You do not have sufficient privileges to access this knowledge item"
