Forum Posts
When opening a service request from VA in teams, how can I get the contact type to be "virtual agent
Most of our service catalog items are custom and can't be conversational so any request from VA opens a RITM with contact type "self-servce" but I need to be able to track which ones have been opened from VA. I set 'glide.sc.va.render_type.legacy' ...
Resolved! Can I send all the attachments of the RITM with email from the flow designer?
Hello!I have managed to copy the attachment to the send email action but in the case when there is more than one attachment on the RITM the flow only copies the first attachment.Is there a way to copy all the attachments?I tried to use the For each i...
hideRelatedList should I use "REL:[sys_id]" or name as the argument and does order of hiding matter?
So, I found some guidance out there indicating this was the proper syntax for hiding a related list. //Hide Related Lists that we don't need g_form.hideRelatedList("REL:48d5301981cf21101304af564a4f7043"); g_form.hideRelatedList("REL:48d5301981cf21101...
Resolved! Filtering Service Portal List Collector using value from another variable
Hi all,I'm trying to filter the results in a list collector using a value that's selected earlier in the Catalogue Item form.In the first instance the end user selects a user using a sys_user reference field, from which I have been able to create a s...
Resolved! How add owner ship group as approver in knowledge
How to add owner ship group as approver if knowledge base is known error in the below code
Resolved! Interaction Assigned to
Hi, How Virtual agent interaction record is auto-populating "assigned_to" field with "Virtual agent" user?Currently we are using virtual agent for both IT and HR portals. We need to identify/Differentiate interaction records based on portals. How can...
Submit Record Producer Field Values from REST API
Hi All, I have a custom API for Submitting a record producer where I am passing the sys_id of the particular record. For Example, I have a RP for incident, the record is getting created successfully, but the fields "Requested for" and "Caller" are be...
Do not see Multi language support card in Conversational Interfaces
I'm attempting to activate Multi Language support for Virtual Agent following the documentation below. However, I'm not seeing the Multi language support card after activating the plugins specified. In the Prerequisites for using Dynamic Translati...
map multiple variables to one field in the record producer
Hi everybody,I have a question regarding mapping multiple variables to one field in the record producer. Only one variable can be mapped out of the box. Is there any workaround to achieve this with multiple variables? Thanks in advance!
Private Chat/ Public Chat
What is Private Chat/ Public Chat in the agent work space , where can we see the private chat messages from the end user screen
Resolved! Show dropdown for "view number of records" in list view
HI All, We are using next experience on Utah. I would like to show the option to change the number of records visible on the list view. I can see the sys property has multiple options to show different number of records. However, I cannot see where ...
how to add Pre-filled fields
need help in achieving something like this following , wherein some of the fields are pre filled e.g in description as per screen shot
show Help-text under the field
Please help me how can I do it Verify that I can see a new help-text under the Additional comments field: "Visible to the employee even if it is confidential."
Resolved! Load all records in related link of data source is loading only 20 records
Hi, I am trying to log all the lines from a txt(in JSON Format data) file which has more than 1000 lines by using Custom (Parse by script) from data source. When I am clicking load all records in data source its logging only first 20 lines. Can some...