Hello All, I hope you are doing good. I have a requirement has such, I have to remove some options available in Virtual Agent Analytics board. I have dropped a screenshot below for your better understanding. There are the topics I want to remove from...
Hello, I've created a no-code information message via business rule on the Actions tab. However, when I make the change, two messages appear instead of one. What may be the cause of this? The same happens with a data policy.
Hi Everyone, I have integrated MS teams with servicenow following all the steps required, and it is visible on the teams app, but when I try to converse, it isn't replying ( Not Responding ). what might be the issue here? Thanks in advance for any re...
Can ServiceNow be configured so that a user group can only view a single record at a time? They should not be able to open multiple tabs with different records in them. How would you do this locking down with the basic ServiceNow functionality?
I have an inbound action I have been testing by sending emails from my personal account in the format they will be coming over in. When I went to switch the emails to come from the source system they error out while they are identical to the ones I h...
Hello, Could someone let me know if there will be any change in the functionality of a topic if the type of the topic is changed from topic to 'topic block'.Eg:- Let's say there is a topic named 'Live Agent Support' and if I change its type to 'topic...
Hi ,I have a scheduled job which is there since past 2 years and triggering by a json script which is in a workflow now i have transformed that workflow into a flow(flow designer) but now the scheduled job is not running when i reattach the workflow ...
Hi,I want to integrate the servicenow with teams in which I want to create incidents from teams in servicenow. Thanks and Regards,Nikita Gupta
I want the change request to move to scheduled after being authorized. -If rejected at the authorize state then the feature is closed and updates the work notes of the parent incident.
Hi everybody A former employee seems to have adjusted the business rules for "Business Stakeholder" without any documentation on it.This makes it impossible to use the role even with repairing from the "plugins" section.Is there any way to see which ...
As a data scientist who's trying to optimize the recognition of the virtual agent, I'm having trouble making intelligent decisions with this product. My understanding is that the following happens each time a user submits an utterance: 1. The utteran...
I have written a fix script to fetch some info from Computer table, also fetch data from sys_audit table for each computer records in an excel.Now the fix script is working for 1month data (2k data) but while I am trying to run it for 1lakh data, the...
Hi Guys, I am trying to import handheld devices and the IMEI#, Billing Reference, and Serial Number are showing 10000000000. I tried to change the Type from Floating Point Number to String but there is no option. How do I correct this? Thank you in ...
Hi All, For MSFT SQL Instance, I have created two CI Identifiers.1. Name with Priority 50 2. Class and Instance name with Priority 100 Now I can see 50 records getting creates where name, and instance name both are emptyboth Identifiers have Allow Nu...
Hi,I have a field name solution which is dependent on two other choice fields . below is the scenario field 1 - Choice 1, choice 2, choice 3field 2 -choice a, choice b, choice c, choice dsolution - prod , dev, QA, training ,POC, sandbox etc.,. now ba...
