Resolved! How to create a Street field in Servicenow
Hi Team, I want to create a field with same data type as Street in location table. But I am not able to find this type. Can someone help me to create a field like this, or guide me?
Forum Posts
Notifications
Hi All,Users are replying back to system generated mails like comment mails , the email response is not copied over to the additional comments or worknotes. (Users - who are already present in the system). Please tell me where to do the configuration...
Prediction is not populating in incident table
I have created a classification definition for predicting assignment group, it is working fine after update and retrain in ML Solution table. But it is not working in incident form.When we submit the incident form then we are getting below Info Messa...
Prediction is not populating in incident table
I have created a classification definition for predicting assignment group, it is working fine after update and retrain in ML Solution table. But it is not working in incident form.When we submit the incident form then we are getting below Info Messa...
Is it okay to ask the requester to input a description of the incident?
Hello,I want the requester to input a description of the incident, but there is an ACL restriction that only allows fulfillers to use it. Is it okay to remove this restriction? Would taking this action result in a violation of the license?Thanks in a...
Restrict certain users from showing in the requested for search when using two step checkout
Hello, Community. Hoping someone can assist. I'd like to restrict certain user accounts from being added as a requested for user while using the two step check out check out model. I've attached a screen shot for reference. Thanks in advance!
Serviceportal widget issue
HiWe are using "Data table from instance definition" widget to show incident and ritm details on the portal. But it show only three fields for incident(number, short_description, state) and four field for ritm ( number, request, short_description, st...
Skipping "Ask Manager for Approval" in Flow if Request is opened by a manager
In Flow Designer How to skip "Ask Manager For Approval" and "Group Approval" if request is opened by Manager Can someone please help me to achieve this Thanks in Advance
How to stop triggering notifications for same requested for ??
We have a business requirement that are copying ritm comments to sc task and sc task comments to ritm. On update we are sending notification to requested for and watch list but requested for is same in both the cases so it is going twice i.e from ri...
Virtual Agent API for multiple conversation not working as expected
HelloI have used VA BOT to BOT integration and post configuring while testing in Postman when I test each topic separately it works as expected. But in the usual scenario, there might be multiple conversations starting in parallel so I have been test...
With Itil role still not able to access knowledge base
Hi All,I have 2(eg.ABC & XYZ) people ABC with snc_internal role & XYZ with itil role and this 2 people belongs to Management group & management group has itil role.So now, when I am trying to check sites by Impersonating 2 of them ABC dont have acces...
Resolved! Caller`s Location field population while creating through Interaction.
Hi Experts , I have created an Onchange client script on Incident form to auto populate the Caller`s location. Which is working fine when creating the Incident through Incident form. However it is not working when the Incident is created through In...
Incident Assignment group based on Category selection.
We have multiple categories and subcategory selection in incident form. We have multiple support group available to support each application. What the best practice to assign the assignment group automatically based on Category and subcategory select...
Flow Designer_Check <Item> when part of an Order Guide, then if
Good evening,I have a Flow built in Flow Designer which is running against an Item which is an Order Guide.I want the flow to wait for approval then;if Item = "cat" raise 3 sc_tasks assigned to different groupsif item = "dog" raise 2 sc_tasks assigne...
Attachment Field Validation
Hi everyone. I'm reaching out for help regarding a recent story I was assigned where a work order template is uploaded into a Project Task. Ther ask is to have the excel file being uploaded into ServiceNow checked to determine if a cell has been pop...
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