Hi All, We have requirement, where user X needs to see all cases related to account Y even though she's not a opened by, internal user or in watchlist. Could you please help me with steps I need to follow here? I need to create BR here but how do I ...
Is there a way to have a "null" option for the Rejection reasons dropdown? This way we can make sure the agents are actually selecting the correct reason and not just the default first one as it shows up in the list. This would also help with better ...
How do I make only the Item field on the RITM level read-only.
Hi @Ankur Bawiskar , I have seen your previous solutions they are very helpful, can you help me with this requirement.When user submits the form with feild values "Australia" or "USA" and submits the form sctask is created. Then a particular user con...
Hello Everyone! I have a problem with the VA lite version of a client. I already activated all the plugins and the ITSM Self Service Lite. The issue is that it looks like this:This is a client instance example. Instead of this: This is my personal d...
Catalog item For Task fulfilment using the Step Based Fulfilment,I would like the Task to be generated with one of the variable answers/input. Could someone kindly help please?
Hello All I setup VIP flagging some time ago and it is working as expected, today I have been tasked with changing the priority. If the caller is VIP then Impact and Urgency should auto-selected to High, so Priority would be critical. can the communi...
Hello, Problem StatementSend the updates from MIM workbench communication task to MS Teams channel in threaded manner. Existing setup - If we have a major incident and when we view that incident in workbench we get communication tasks with compose o...
I must be missing something simple. I am trying to change the color of the font on the button. The button background can be changed easily using the button background attribute belowHow do I change the color of the font? I have modified all the fon...
Hi All, I need to send worknotes if any certain keywords are present. Need to extract the string next to that keyword and send remaining text in the notifications line by line. Worknotes:abcdefghiijk***notes***line1line2line3 I am trying with below s...
I want a test case in which a SLA when incident state get closed and then again changed to in progress. The SLA should not get attached to this incident form. It means SLA should not attach to incident form again again. It should attach only one ti...
I have two fields (Both are list collectors)Epic Account TypeDomain Based on epic account type and domain we need to push the value to citrix icons I have used 2 client scripts upon onchange of Epic account type and Domain, If we choose multiple doma...
Hi Community, On incident form, when user selects business service it should show a popup which contains operational status of the business service which user has selected. Here is my script include.var TMUtils = Class.create();TMUtils.prototype = Ob...
Hello,Is it possible to add an empty value to a reference field to select for a filter? This is what I have (in PDI):I would like to add an (empty) selection to include in the selection. Is this possible?
