Getting "technical issue" msg when tried to used "Request catalog item" Topic block in Virtual agent

Narayan K
Tera Expert

‎04-02-2025 09:19 AM

Hi there,

 

I created new topic to submit catalog request from Virtual Agent. For this I used OOTB Topic block "Request Catalog Item". But while testing I am getting error message as "I'm having technical issues and won't be able to continue this conversation." Kindly let me know what the reason for this could be. I checked on community but found nothing...

 

 

NarayanK_1-1743610666926.png

 

Thanks!

 

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1 REPLY 1

Ramya V
Kilo Sage

‎04-03-2025 03:27 AM

Hi @Narayan K ,

I tested this in my PDI as follows:

RamyaV_0-1743675612044.png

I enabled the  (show_end_state_card) checkbox, which allows me to view request details in the form of a card.

As a result, I was able to see the request details displayed as expected.

RamyaV_1-1743675661247.png

You can also utilize the Out-of-the-Box (OOTB) "Submit a Request" topic, which is inactive by default. You can activate it and use it for multiple catalog items.

 

Please mark this response as Accepted Solution and/or Helpful if it resolves your issue.

 

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