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Search bar for service portal

The current “Search” bar does not instantly suggest items when the user types in letters but rather resolves the item name when most of the word is typed.I have a requirement to Resolve names and suggest items as soon as the letters/text are being ty...

My Assist

Has anyone implemented my assist, how is the experience and how much effort it takes?

SN2023 by Kilo Contributor
  • 1205 Views
  • 1 replies
  • 0 helpfuls

How to store multiple value in reference variable

I have created Multi-Row variable set in that I have created the Multiple choice Variable and created Reference variable i.e. "Group". As per selection of the choice, the group is populating in the "Group" variable, but I want multiple selection.Plea...

PallaviShinde2_1-1715756808965.png

Resolved! Need Assistance with Multiple If Statements

Hello SN Community! I'm trying to script a UI action. Basically we have a user clicking the UI Action to check mandatory fields and send for approval. The script looks like this: if (current.field1 == '') {    gs.addInfoMessage("Please populate Field...

Ishenferi by Tera Contributor
  • 853 Views
  • 5 replies
  • 0 helpfuls

ServiceNow MS Teams integration

Hello Community!We're looking to integrate SN Virtual Agent with Microsoft Teams to streamline our risk event creation process. Our goal is to leverage the capabilities of SN Virtual Agent within Microsoft Teams to efficiently manage and respond to r...

nehaaress by Tera Contributor
  • 309 Views
  • 1 replies
  • 0 helpfuls

Teams/Service Now Integration

Hi,we have implemented Teams as additional support channel, so that a chat out of Teams is handled by support agents in Service Now.Unfortunately we have one issue after the other and solving them always takes weeks or months. What experience do you ...

business service restriction

I would like to restrict the "Pack" business service to a certain group.For example, when the applicant is from the "STORE" location, the business service cannot appear for him. I'm using the Vancouver version

MatheusR by Tera Contributor
  • 311 Views
  • 2 replies
  • 0 helpfuls