Hi, I have a requirement to trigger surveys for every closed REQUEST(sc_request) to the requested for(end user) field.Since 1 request can have multiple RITMS, the survey should be triggered once the complete request is closed with all the RITMS in it...
Hi Experts, I am creating a additional change model (Network), I want to add default (change_sv_management) and selected CI approval group as approval group. Once the approval is given from both the group then only it should move to schedule state....
Hi, I have a requirement that, for the basic changes like change in name or short description of a template, I need to implement a functionality that on a regular interval these changes should be copied to other instance. so that changes are in synch...
Hello,Can someone please help me add a checklist to the task in the catalog task table form using the Flow Designer?I created a checklist record and a checklist item record, which initially allowed me to configure only one task with a single checklis...
From case form i am able to change the task state to close even though the task closure code is mandatory, how can i abort it and show fill mandatory field and then close the task
We have an MRVS on a catalog item that is asking for Asset tag, Serial Number, Model, Make, Support Group and a couple of other fields All are required When we enter NA on the Serial number on the 1st row it is fine. If i try to enter a second row an...
How can we Ensure tables sys_ux_style and sys_ux_theme are excluded from a clone back" . I am unable to understand this .I think because of this i am unable to add required header color to my instance. Can someone help me in this..Thank You!!
Hello Friends, I have created a flow. In that after all the logic I am closing the Catalog Task.Once the Task is closed, RITM is auto closed to Closed Completed.But the Request is still in OPEN state. Please suggest what can be the issue.THank you
I'm trying to convert the following BR into a custom flow action with a script step. However, I'm having difficulty putting it together. Any help with the input variables, script, and output variables would be greatly appreciated. The business rule I...
Request if somebody can share the code for parsing and decoding the CSR file in ServiceNow.
I don't want to allow the user to modify the Incident Priority once it is created.So, restrict the user in changing the Incident Priority by using Before Business Rule (even the condition should be in scripting).
Hi All, I have a requirement that the child incident's resolved date should be same as the Parent incident's resolved date. How to achieve this? Thank you.
Hi Everyone,I need to create a basic list report to show active change requests with the impacted services. I am able to display the data either using change_request table or task_cmdb_ci_service. However, the problem is it is only displaying changes...
Hi everyone, Does anyone know how to configure the text snippet that is generated from the knowledge card from AI Search? The text snippet taken from the article body isn't consistently from the top of the article body; sometimes it's from the middle...
Hi Team, I have a requirement wherein I need to find all accounts under an hierarchy.Suppose I am on an account as highlighted in red belowI want to get the names of all the accounts in the hierarchy as below . Can someone tell me how to achieve it? ...
