In record producer Variable I have one variable drop down variable name is "This the issue "a resolvedb in progress Suppose user select aI want to set state of incident resolved And update the resolution codeSuppose user select b I want to set state ...
I am trying to implement CSM in my PDI I have activated the necessary plugin and in the process of configuring the foundation data, do I need to configure all the steps in order to build my CSM portal?
Are there closure code definitions and best practices for case management?
Hello Team,I have below query to get the count of Total Tickets count Group by the Fulfiller. My question is, is it possible to get the Assignment Group Name they belong to in the result? If so how can I add that?Please advise. Thanks. var rec = new ...
Hi,HR related tables are not available in response template configuration. As an admin I can see all the tables but agents cannot see sn_hr_core tables.Quesiton:1.Who should be to given response template creation[sn_templated_snip.template_snippet_wr...
How do you disable or turn of the alert that generates this warning?:"MID Server SERVERNAME-DISCOVERY has logged in with MID username xx_xxxx_xx while that username is already in use". We know why this alert is generating, but we do not want to see ...
How do I calculate and track SLAs accurately for incident tickets?
How to hide "Options" on the catalog form when we select 2 fields with type "check boxes" with order one by one.
Hello All, I have requirement In virtual assistance like when user logged in VA on portal if the user selects the Catalog as the topic then in the flow we have to give a script Action to check the user is having role "ITIL" then it should show the t...
Hi,I have to provide users access to articles that have been retired. However, access to the retired articles is restricted to knowledge admins only.I don't feel considering giving the user the knowledge admin role. Since, it will provide them to mod...
Hi, We have a requirement to add a new virtual agent topic called "Raise a Request" to the "Show me everything" list.This topic should create a service request based on the details provided by the user and the VA should prompt the user with the manda...
Hi,Can we update Incident record's [Additional comments] and [Work notes] in another Instance using Ebonding Spoke?Can we create/update Knowledge in another Instance using Ebonding Spoke Or using another Spoke?Can anyone clarify it please.
Hi, We have a custom table which is extended basically from Task table. Lets call its as a Table A. There are other 3 tables, which are extended from Table A. Lets call them as B,C and D. If we open table A list, we can see table B,C and data. Click...
I have a requirement to send an approval from sc_request table based on the catalog item variable. Already a workflow is running on the sc_request table to create a task. Now I need to add an approval before creating the task.I have Financial Approva...
Hi , I have 2 catalog items , one should be visible for logged in user(with attachment enable) and other is for logged out user(attachment disable) . so for logged out user it's working fine - available for - public and not available for empty I have...