Help with NLU vocabulary and entities

PriyanshuVerma1
Tera Expert

Hey everyone,

 

We are implementing NLU for our VA bot. We have some issues with concepts of NLU. Please help me understand or guide me on these concepts.

 

1. Vocabulary and entities : How are these helping model pick the correct intent. What's the flow or connection.

2. We have a topic called Search Knowledge base, now we are thinking to remove this topic and use AI search. Anyone know how to progress with this.

 

2 REPLIES 2

Yashsvi
Kilo Sage

Hi @PriyanshuVerma1,

please check below link:

https://www.servicenow.com/community/virtual-agent-nlu-forum/adding-existing-nlu-model-intents-utter...

Thank you, please make helpful if you accept the solution.

hey @Yashsvi 

The post doesn't answer my question for how vocabulary help model to predict correct intent.