Hide escalte button until SLA breach for incidents or SR
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‎09-25-2024 12:49 PM
We need to hide a eacalte button on a form until the SLA is breaching.
What condition can i use on the Escalate UI action.
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‎09-26-2024 12:05 AM
Hi @VishakhaShi,
Have you been able to try with UI Policy ?
This will help you, please check out the link below:
https://www.servicenow.com/community/developer-forum/i-want-to-hide-quot-escalate-incident-quot-butt...
If it is helpful, please mark it as helpful and accept the correct solution. In future, it might be helpful for someone to refer to this solution.
Thanks & Regards,
Abbas Shaik