Hide Sensitive Information from the Activity Feed

Sam Giles
Tera Contributor

When logging a specific catalog request, an event/email notification is sent via email to the requestor containing a password. By default, this email is added to the activity feed on the RITM. This means any ITIL user can view the email and obtain the password.

What's the best way to go about hiding this information from the Activity feed?

Thanks,

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@Sam Giles 

you can either show/hide the activity feed completely but that won't help your requirement.

The only option is to use DOM manipulation.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader