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History of incidents not updated in every 48 hours

Mohammed20
Tera Contributor

Hi community ,

 

We are required to get a report of incidents that were not updated in every 48 hours while they were open, pending and before resolving the tickets within a month. 

 

Is this possible to achieve, how we can see those tickets?

 

Thanks in advance!

5 REPLIES 5

Mohammed20
Tera Contributor

Hi All,

 

Thanks for reply,

 

we are just required to see those records which never updated within 48 hours while they open, pending, work in progress before closed.