History of incidents not updated in every 48 hours
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11-04-2024 11:22 PM
Hi community ,
We are required to get a report of incidents that were not updated in every 48 hours while they were open, pending and before resolving the tickets within a month.
Is this possible to achieve, how we can see those tickets?
Thanks in advance!
5 REPLIES 5
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11-05-2024 10:23 PM
Hi All,
Thanks for reply,
we are just required to see those records which never updated within 48 hours while they open, pending, work in progress before closed.