Multi select
Hey there, I created a custome field named "Event" that is of Multi Select type. I want 2 big paragraphs should be shown in the choice list. but I am unable to do so. Kindly help me configure it.Thanks in advance.
Forum Posts
Change theme for Header App Shell
Hi All, I am working in Yokohama and trying to change the theme for the Header App Shell to be used in the UI Builder. My client would like the icon and the coloration to be changed. It has been decided that the Workspace App Shell is not what they...
How do you track or record urgent off hours escalations?
Hi All,I have a 24x7 Helpdesk but other teams are 9-5. We have many escalations off hours, moving tickets from Helpdesk to the group but these don't need to be addressed same day. However we often have urgent off-hour escalations to the person on c...
ServiceNow Interview
what are the serviceNow important and popular modules, with which I can get into IT.
How can we create a new incident record with a reply which contains a watermark.
Even for a reply with existing email with watermark can we create a new ticket in servicenow. Is it possible to create a new record with a Reply having watermark. Thanks,Shashank Sharma
Live Agent Chat within two servicenow instance
I have two ServiceNow instance , primary and secondary In primary the agents will be available to chat & in secondary end user use virtual agent for queries or to chat with live agents of primary instance. has anyone done this or provide way how i ca...
Dynamic Filter on Configuration Item doesnt work
I have a dynamic filter screenshot below :which calls the SI : TSDynamicFilter.Script : var TSDynamicFilter = Class.create();TSDynamicFilter.prototype = Object.extendsObject(AbstractAjaxProcessor, {getMyManagedTS: function() { var my_managed_t...
how to send email notifications every 3 days if the request is not approved by the approver.
how to send email notifications every 3 days if the request is not approved by the approver.
Workspace records view restriction based on group members
we want to show the my asset records depends on relevant assignment group users in workspace , any idea how to achieve this?
How to populate a field on the form with the value of the variable on the form
I have a form that generates variables on the form via record producer. The variables have the same names and values as the fields I am looking to populate the value of the field the same as the variable Scenario: user fills out variables saves form...
Resolved! Send Email Notification to Assigned to when Additional Comment is added
Hi, I am trying to create an email notification to be sent to the Assigned to of a SCTASK when an end user/opened by adds a new comment through the service portal. The issue we are facing is when a user adds a comment to the ticket (RITM) in the por...
Virtual Agent Dashboard - Role to view 'content_id' in Deflection Count metric
When downloading the data for the 'Deflection Count' metric in the Virtual Agent dashboard, we are observing that the 'content_id' field is not available for non-admins. Is there a specific role (that's not admin) that can provide access to this data...
How to use 2 Virtual Agent bots on mobile?
Hi everyone, I've got a problem... I have 2 bots configured. 1 for Incidents and other for HR Cases.When the user opens a conversation with IT bot (Incidents) if he had a conversation open with the HR bot (HR Cases) the HR bot would close his convers...
How to add Fields in the Filter Activity in SOW view for incident
Hi Team, I need to add the change request field just above the work notes in the Filter Activity in SOW view for incident. How to achieve it. Regards,Abhilasha G T
How to give dynamic URL in VA HTML prompt
I have a requirement to give icon in between a text prompt in virtual agent bot response.eg:- This is a tick mark <tick icon> which we need to use.and for achieving this,I have uploaded the image to db_image table and the generated image URL is taken...