RITM details not visible in service Portal
Hi Service-now community , In my Domain separation instance -when the Requester click the RITM link ,the RITM details are not available . Just wondering what should be the issue ?
Forum Posts
Hardware Models created each time a Computer is updated by a discovery source (such as Intun)
Hi, Can someone explain why a new hardware model is created when an existing Computer record is updated by a discovery source. For example:Here I have nearly 1000 hardware product records: Upon update of this Computer record, a new hardware model has...
Is it possible to setup routing to different Servicenow portal page based on user criteria
Hi TeamI need to change the landing page in ServiceNow based on user criteria.1. if a regular user goes to prod instance they should get routed to Service portal page2. when user profile is Business Unit "Supply Chain" and employee type is "employee...
Service Now Ticket Activity Change Notification
Is there a method, flag, trigger to get notified if there is an activity/change in a ticket. If I send an email to a user from their ticket asking for further feedback on their request I have to completely open the ticket to see if they responded. Is...
SLA
Out of the Box SLAs for incident table is not found on my instance. Is there any plugins to bring the OOB SLAs for incident table?
Resolved! Interactive Filter - User Selection Persist
Hi All, For interactive filters with default value, is there any solution to make the default values persist on page load/refresh? It seems that whatever the last user's selection was the filter remembers it on page load/refresh. I found another arti...
Interactive Filter - Selecting All references to all records on the table
Hi All, I am creating an interactive filter for the Assignment Group where I only needed 5 groups out of the 20+ groups which I was able to add as the default value based on the conditions that I set. I also pointed the reference table to the task ta...
Inbound Action - Create Incident
Hi Does anyone have the OOB script for Inbound Action - Create Incident Thanks
Resolved! Notification
When the request is submitted on the portal, the email notification needs to be sent to a group. I have added the required fields still unable to do
UI Policies does not work as intended
Dear Community, In one of my record producer I have created multiple UI policies based upon certain selections.Whenever the values are changed the fields that should not display still are visible. And I have also selected Reverse if False for all the...
How to pass URLs in catalog OnLoad script in showFieldMsg
hi Developers, I want to pass the URL links from backend table to the catalog form in showFieldMsg.I am able to get it in array till script include, but unable to show it in catalog script.Kindly help me with the script, also the links should be in c...
Automated test Framework
HI Everyone, Can ATF stores records of custom tables while executing test steps?How to capture the sys id post saving the form?While creating open a existing record am not able to open record which is created in test execution?
Restore attachments related to incidents
We are currently restoring approximately 50,000 incidents from the ar_incident table. However, we have noticed that the attachments associated with these incidents have not been restored. We need the attachments for these 50,000 incidents to be resto...
Report showing Number of CIs having Null/empty values for few fields.
Requirement -> ``Report Showing Count of CIs for a particular field/attributes which does not have values``I was able to download the cmdb_ci_linux_server as excel and create a report, showing number /count of CI which do not have values for attribut...
Incident Conditions:
How do I manipulate the Incident conditions to report on incidents that my team have assigned to another team, but not closed?
