All, Is there an easy way to run a report for time submitted by users in the Department for a resource plan. We currently use 49% of our allocation time for Operational Support. I want to know how much time was logged in as operational support during...
1. An empowerU Portal user opens chat (i.e. ESter), selects the "Show Me Everything" option, followed by the "Live Agent Support" topic, then requests an update on an HR Case from a Live Agent. The Live Agent provides the HR Case number, and then an ...
Hi All, I have a requirement where I want to send the list of all RITMs created between 1st & last day of previous month and it should be sent to an email address on 5th of every month. How to set the relative data range so it pulls dynamic data eve...
Hi all,I am unable to get my button to work in audit workspace. I am trying to remove records in a related list without deleting from the system. I replicated an OOTB delete button which is using cascade delete that doesn't delete records from the sy...
Hi, How to add Dashboards & Reports in CSM workspace view can you please let me know how can we achieve ThankyouNikhitha
I need to create report on incident where I need to show the number of incidents which are on-hold state so and so number of days and number of incidents which are in work in progress for so and so number of days like that
Hi Experts, I have to restrict change task closure if the change state until it reached to schedule. Could you please help me with the above requirement. Regards,Sofiya
Hi Team, We have a field called Service Owner in CMDB. Whenever, the Service Owner's account gets disabled we have to get a task or notification automatically. Do we have any feasibilities to do this? Regards,Sofiya
Hi,We are automatically adding comments from a business rule with a specific user name(that is Abel Tuter) when the ticket is assigned to the Database or Hardware groups.Additionally, we have created a notification to inform the caller after comments...
Hello Has anyone implemented SOW's as part of their VMW implementation? thanks in advance
Hello AllIts been a while since I have implemented VWM, I ran the data collector jobs but there is still no data under vendor scorePerformance score by vendor in the last 90 daysVendor satisfaction by vendorSee the attached, Im sure I have to set som...
Hello I am having an issue with date statements in data sources for visualisations. When I use a statement like created is less than 7 days ago, when I go back and edit the filter it looks like this:Created > javascript:gs.daysAgo(7)and is wor...
We have a variety of users request IT Changes. The required process and artifacts are hard for those who do this task infrequently. Has anyone ever seen a form/UI like a question/inquiry dialog that would prompt the requester for needed fields and th...
Hello. I am trying to set the default value of an HTML field (see attached) but no value is displaying - what am I doing wrong? Thank you.
Hi All, I want a catalog Item(already containing mandatory variables) should be always included. Is their any way which we can perform to achieve above ? Order guide is getting submitted without that catalog item(Not Included) Please suggest solution...
