When the major incident state is set to "Rejected," the system automatically generates a problem record with a message like "Problem PRB0040058 is created for this Incident." How can I trace the workflow responsible for this? Essentially, I want to p...
(function executeRule(current, previous /*null when async*/ ) { var cardOrderSysId = '00078ubc95uc10sf7bd4bcbed'; gs.addInfoMessage('Catalog Item: ' + current.cat_item.toString()); if (current.cat_item.toString() !== cardOrde...
Hi. I want a virtual agent to display relevant knowledge based on the text entered by the user.I'm creating a flow from the designer, but I don't understand it at all. Has anyone implemented a similar functionality?Thank you.
Hello, A new catalog item has been created, display the item only when it was not ordered earlier for the same account. For this, in the user criteria check the RITM table with the customer name (fetched from logged in user) and if there are no recor...
I would like to use the Servicenow Change Management module to notify our customers when maintenance work is being done that could affect their services. Following the Change Management and Change Request processes works to define, approve, and sched...
We have a client that uses Connectwise, and we use ServiceNow. They do not want to move to SNOW, so we are finding a solution that can handle all Incidents, Requests, and Problem tickets to perform bi-directional updates.i.e., an Incident is opened ...
Hi everyone, Appreciate if someone could help on the percentage of the data table in a bar chart. The percentages are adding up on a monthly basis for False (has breached). And would like to add up for the month, ie, Dec2024 should be False (100%) ...
Hi, I need to allow user only to select date in date field that is one week later from today date. I have created one field that is date type field in catalog item. I need to allow user only to select date that is 1 week later from today date. Can a...
I accidently created my webassessor account with company email id. Can someone guide me to change to personal email id. I am new to ServiceNow and planning to do my CSA. Thank you
Hi, I have created a topic in now assist, i want to send notification from the topic. I have selected action utility send notification. Can anyone tell me the process for that, how we need to create a notification. what table we need to select and wh...
I want to add a rich text label to my catalog yet I found that there is no place to set the "Question"?where can I do this or does rich text label have no "Question"?
Hi All,I'm looking forward to restrict some users to access only Workspace view not Standard UI . They cannot access the standard UI like Native view (All, Features, History) of ServiceNow. How can we achieve this ?Thanks!
Hello, I have two List collectors on different tables.List collector 1 - Change Table - Referenced to IncidentList collector 2 - Incident Table - Referenced to ChangeWhen List Collector 2 on Incident Table is updated with any Change Request, The Inci...
I am struggling to find the right information and most of which I have already found is either vague or dated. I want a survey to be presented within the Virtual Agent when a user requests to speak to a live agent. I have tried configuring a prechat ...
