Ho to configure Granular delegation rules for ITSM

[service buzz]

I have installed the granular delegation which works fine for HR Task but when I create a delegation rule for Incident, change the rule is not working

I created a delegation rule as 

Delegation table -Incident

delegation rule "Assigned to me(dynamic" so all the incidents assigned to him/her will be delegated to a delegate person but this rule doesn't work for incident.

Please let me what needs to be done here to make it work.

Thanks

[Mark Manders]

What doesn't work? He doesn't see them? Does he have sufficient roles? Just by delegating records, you aren't delegating access control.

[service buzz]

How to delegate access controls for ITSM?

[service buzz]

Thanks for ur response.

I want to understand is it possible to use granular delegation for ITSM ?

Please find the below screen shots

[service buzz]

How to delegate access controls for ITSM?