How can I change the order of this topic VA?

[Klug]

I have this topic that I think is called 'Search Fallback Topic,' and I want to change the option name and the order. Let me provide an example. How can I change the order of this topic VA?

The first question is: I want to be sure I got this right. What item best describes what you want to do?

1 - Documents 2 - I want something else 3 - Close Conversation 

 

[Tang Phat]

Hi Klug,

I'm faced the issue with translated text in those options in our VA. I saw that your options have been translated. Do you have any guide to do this?

Thank you

[Pradeep Thipani]

Hi @Tang Phat ,

Please check the NLU model language under the topic, and modify the NLU language accordingly to show the correct results in the specified language.

Reference: https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/virtual-agent/task/...

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/virtual-agent/conce...

Please mark helpful and accept the solution if that helps.

Regards,

Pradeep

[Tang Phat]

Thank you mate,

It working. You make my day!