i understand i need to get client key and password to be set up but how can i get pass the information on an API call from Servicenow over and the API SOAP response will contain a <Responses> structure with valid case information. <CaseInfos> structure contains case details.
can this be done ?
<CustomerHeader>
<CompanyName>API Company, Inc.</CompanyName> <CountryCodeISO>USA</CountryCodeISO>
<EmailOptIn>true</EmailOptIn> <PrimaryContact>
<FirstName>XXX</FirstName> <LastName>YYYY</LastName>
<Country>United States of America</Country> <TimeZone>‐0500</TimeZone> <PhoneNumber1>1‐111‐111‐1111</PhoneNumber1> <EmailAddress>XXX_YYYY@ZZZ.com</EmailAddress> <PreferContactMethod>Email</PreferContactMethod> <PreferLanguage>EN</PreferLanguage>
</PrimaryContact> </CustomerHeader>
<AlertData> <EventId>1</EventId>
<TrapId>0</TrapId>
<EventSource>Client</EventSource>
<Severity>3</Severity>
<CaseSeverity>Medium</CaseSeverity>
<Message> Client Device not booting up. Having Hard Disk Drive issues. Trouble shooting steps – a) Received following message during bootup...ePSA code is ....
</Message> <Timestamp>2012‐06‐18T020:47:02‐0500</Timestamp> <ServiceTag>XYZ1234</ServiceTag>
<DeviceName>WorkStation 001</DeviceName> <DeviceIP>84.152.250.84</DeviceIP> <DeviceModel>Latitude E6410</DeviceModel> <DeviceType>UNKN</DeviceType> <OS>Windows Microsoft Windows </OS> <DiagnosticsOptIn>false</DiagnosticsOptIn>
</AlertData>
