Hello AllI am facing issue when a new request is getting created via catalog item the Request and Requested For fields stay empty for the RITM record or request is not created while RITM record is created.I also saw the history of the records, showin...
Hi, we have multiple change requests to follow. Can I use the template of change request and give to co-pilot so that the team cant miss any rules?
Can I task my co-pilot to let me know the list of open Incidents for my team
Hi Team, OOTB with loaded demo data we could see that below are the properties available to configure for particular portal, Where I can get the list of all the properties which I can make use of if needed. live_agent_queue: $sp.getDisplayVal...
As part of a overall project in our company we are building a data dictionary of all our applications. I am able to export the Table data contents to CSV, but I would also like to download the schema itself, I might be daft but I have not been able t...
Hi @Ankur Bawiskar, I saw your earlier response in the community about updating work notes. I tried that method, and it successfully updates a single variable. However, I need to update multiple variables at once. For example, if there are 10 to 15 v...
Hello everyone,I am working with ServiceNow's UI Builder and I'm trying to remove the recommendation icon that appears in the "Incident" section. I have tried the following steps, but the icon is still visible:Deactivating: I made the icon inactive, ...
To get email based on the caller field. function onChange(control, oldValue, newValue, isLoading, isTemplate) {var name = g_form.getValue('caller_id');var gh = new GlideAjax('getEmail');gh.addParam('sysparm_user', 'getEmail');gh.addParam('sysparm_use...
Hi I have received the requriment where i have to hide the RITM OOTB fields like overiding manager , order guide etc for a particuler catalog itemis it best practice to do so ??and if yes how ??
Hi,I want to send reminder for knowledge article author 90 days before valid to dateFrom 90 days till expiry date it should send every fortnightly reminder.If any script available please share, Thanks.
I have written below script to convert email to PDF and attaching to the respective target.But my email body content not fitting to the page in the PDF, please help me on this one var html = "<p>" + current.subject + "</p>" + "<br>" + current.body; ...
Unable to edit the outage record in New state of the change request. Ideally, there should be access to edit the fields in the outage records in New state.
Hi I am currently working on create ACL rule for sys_id field, which is not accessble in the dropdown list. how could I create one for sys_id field.
Hi Community,I am looking for guidance on a specific use case around incident access for non-ITIL users.We have certain business managers (for example, store managers) who are not part of IT operations and therefore should not be granted the ITIL rol...
