Tracking Domains in CMDB
Is the cmdb_ci_domain_info class the proper location to track list of domains for an organization?
Forum Posts
Change Management Allow CAB, ECAB, and Change Management Members to Approve Any Change
Members of the CAB, ECAB, and Change Management groups can manually approve any change record regardless of assignment group or change type.
How do I populate the kb_use table?
Hello everyone,I'm currently having the following problem:I have a table that is a child of kb_knowledge. It has a view count field, and it updates normally. However, no records are generated in kb_use when I view an item from this table.Could someon...
all old attachments are coping on every new attachment update in SC_TASK to RITM.
Hi All, I am using the below script to copy the attachments from sc task to RITM, if any fulfiller attachdocument to sctask that need to be shown to customer (to copy to RTIM). but on every attachment upload all other attachments in SC TAsk is copyi...
Not able to see the Knowledge blocks in the self service article.
Hi Team,When I view an article in the knowledgebase in the self-service,Then I see: I do have the capability to add Knowledge blocks.I have Enable checkbox related to blocks in the knowledge base, even though i cant see knowledge blocks, in theself-s...
fields are not mapped on backend table when request is submitted using record producer
I have created record producers , I am having supplier name reference fields and on selection of supplier name field 4 fields gets autopopulated on the form but it is not getting saved to backend table.
ServiceNow (Mobile) Agent Application - Insert Specific Work Note during Incident Creation
Hi all, The Help Desk manager is looking to roll out a pilot for the ServiceNow Agent application. Some agents have expressed interest in being able to create Incidents on their Android/iOS device. However, he wants a way to be able to report on, or ...
Issue with NLU services
I've installed already installed and activated the plugins related to NLU- NLU Workbench.
Can a Catalog trigger another catalog form?
Hello,We have a requirement that we build a catalog form( Catalog A) for user request.Once the request is submitted, a reviewer will record another set of inputs based on the information provided by the requestor.Once the Request is submitted( from ...
Get the display value of list collector variable values selected through flow designer
Hi All, We are working on a catalog item where we have a list collector variable("additional services") getting from question_choice table . Now we need to get the values selected in the list collector into request description. When we are adding the...
ServiceNow & Teams Integration Issue
Query in Virtual Agent and Microsoft Teams Integration, just need to confirm once we Authorize from Admin on "Request Based Chat" does it gave option to select people who want chat access or it get configure automatically to everyone?
start date end date
I would like to implement a restriction where the end date cannot be selected beyond one month from the start date
Customised topic not working for VA
Hi, I am trying to customize the greeting of virtual agent. It should include the username(customer name). I have created the topic. But when trying to use that topic, the topic is not appearing in search. Please suggest what I might have missed. ...
AI Agent to fetch data from custom table and return couple results based on the query
Hi everyone, I am looking to create AI Agent(s) to query couple custom tables and return some results to user based on the query. For example, user wants to see couple level of approvals / approver(s) defined for specific division, region for example...
Capture user input from Static Choice and redirect
I am currently working on a Virtual Agent topic in ServiceNow, and I need some help with capturing user input from a "Static Choice" node by enabling the "Conversation Switching" option and then redirecting the user based on their input.Here is what ...