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Forum Posts
How to remove stages in Transfer order Tasks
Hi All,We are working on a requirement where we need to remove stages on main Transfer order Task (alm_transfer_order). Can anyone help us how can we achieve this? how can we remove requested and delivered stages? Thanks.
Resolved! Catalog UI Policies to hide the fields
Below is my requirement.Upon selecting "Is the user External" checkbox, the user can see the "Requested for(External)" field and if not selected then the user should see "Requested for (Internal)" field.Upon selecting "User not found" checkbox, the u...
Resolved! How to open and update a Catalog Task using ATF
I'm looking to run a full E2E ATF in one of my Service Requests, but I seem not to be able to locate the relevant Catalog Tasks (under RITM and REQ). Ideally, I should1) locate this unique SCTASK;2)assign it to a user and an assignment group;3)write ...
Resolved! How to add fields to pop up window
Hi All,We have a requirement to add few other field to a popup window for a reference field asset on trasnfer order line table. Asset field is reference to alm_asset table but only few fields are visible. How can we add few more fields.
Why setWorkflow(false) Didn’t Stop All Automation
ProblemI used setWorkflow(false) expecting it to prevent all business rules, flows, and other automation from running during an update. However, I still saw certain logic executing, which was confusing.SolutionThe key realization is that setWorkflow(...
Resolved! How to Control Attachments for RITMs After a Specific Status.
Is it possible to implement this using a Business Rule: prevent attachments from being added or deleted for RITM records of a specific catalog item when the state is Work in Progress or later?
Resolved! Understanding Where CHILD_INCIDENT_QUERY_FILTER Comes From (Extension Point Deep Dive)
Problem:While working with parent–child incident relationships, I couldn’t find where CHILD_INCIDENT_QUERY_FILTER was being defined or applied. It wasn’t obvious from the UI, business rules, or scripts, which made troubleshooting confusing. 12/25 - A...
Virtual Agent
Is it possible to set the subcategory field based on category in through Virtual agent, I am creating Incident via virtual agent and I want to fill category and subcategory fields as well.
report not showing proper data
Hi, the pivot report does not show numbers in columns but shows totalsHow do i fix it ?
How to automatically post a comment in the request activity when a user requests approval
Hello!I am currently working on approvals for forms and I am trying to make it so that when a user request approval for a form, there is an automatic message that gets displayed in the request activity letting them know what step they are on. I am n...
Change Approval Policies and Approval Definitions.
Change Approval policies:In Change approval policies, approval definitions are used to generate approvals according to your business requirements.A change approval policy is a course of action that can be applied to a change request. It uses a set of...
To add the 'Related Change Request' as Related list of Change Request, it views in two ways.
Hi Team, I got a requirement; to enable to Related Change Request (say as child) related list on change record (say as parent) and user should have 'Edit' to add the existing change requests. 1) When we view the added Related Change Request(child) in...
Resolved! issue with snow reports - cannot edit own reports
Hi Team , new & duplicate option grayed out - no edit option as wellThanks for your help
