Collaborate tab in workspaces
Hello, In SOW, on the incident form there is the collaborate tab I want the same thing for the problem form and if it is possible for SOW and CSM/FSM workspace. Any ideas? Thank you,Elena
Forum Posts
Virtual Agent Profanity filter
Hi, i configured the virtual agent within the san diego release. I am trying to use the profanity filter for the virtual agent. I download the correct plugins as per the documentation, but it dosnt work for the virtual agent. Is this option only for ...
Prevent submission if number of availability in stock is less than requested item quantity
· Stock Availability Check:o Before the form is submitted, check if the selected Model is available in the stock. If the stock is insufficient, prevent submission and display an appropriate error message.The requirement is a check in one of the maint...
Widget visibility for Non ITIL users
Hi, I have a requirement where the widget in the service portal should be visible to everyone(Non-ITIL and ITIL users). Has anyone done this before? Regards,Akhila.
Upgrade instance to new version without losing data
Hi All , Can anyone let me know the steps to upgrade my instance without losing the data?
Resolved! Read, write and report ACL will be created for assignment group type= IT Service
I wants to create a Read, write and report ACL for assignment group type= IT Service, Exception: Admin When agent selects any other Category/Subcategory, but the ticket is assigned to a group of type: IT Service, the ticket should ONLY be visible fo...
MIssing Catalog item in Maintain Items & Flow Designer
Hi everyone,I’m working on an Employee Onboarding Form that is part of our Order Guide within the Service Catalog. The catalog item is visible under Maintain Service Catalogs in User Administration category and displays correctly on the Service Porta...
How to update Tag of a record in bulk with rest API URL
Hi All, I want to update a tag value in bulk of cmdb server table, how can I configure API URL. So that by using that URL i can redirect to the table and after providing user id ,password i can update records. Thank you in advance.
Form Template on problem record based on user language
Hello, I have a requirement to create a template on the Problem table.In English: it should be called This is a Template with field description: english textIn German: it should be called Dies ist eine Vorlage with field description: german textusers...
Resolved! State Transition model on Change request form is not visible for single user
Hi, State Transition Model on the change request form is not showing for particular user,user has the role sn_change_write,sn_change_writ , ITIL roles Please let me know , what i am missing to check here Appriciate your responseThanks
Resolved! Script Action Not Adding Worknotes To A Change
With ATT getting rid of their SMS gateway, I've been working through sending notifications through a 3rd party SMS gateway. Most were related to incidents up until this point, and now I'm working on sending a notification to users indicating that an ...
Resolved! Make Incident state to In-progress when on-hold and "waiting until" Date field was reached
Make Incident state to In-progress automatically when on-hold and "waiting until" Date field was reached for Europe/ Berlin Time zone. I have wrote the Scheduled Job script - Selected Timezone as - Europe/ Berlin var gr = new GlideRecord('incident')...
Interaction Duration is coming correctly in Dashboard
Hi Team, Interaction duration not coming correct, kindly assist how can I resolve this issue, please find the screenshot FYR.along with the duration some dates are coming, how can i remove just only show duration. Regards,Garvit
How to convert a word document attachment to a PDF format
I am having a requirement to convert an attachment of word format to PDF format to prevent document from manipulation.
Support Chat Topics vs Now Virtual Agent in Teams
The Support Chat on the Portal has a "Show my everything" button to see all available Topics. But in Teams, you have to click the "More Topics" button to see the remaining Topics. Is it possible to have similar "Show my everything" for the VA in Team...
