Forum Posts
Application scope script include GRC: Advance Core
Hi , I want creaate a script include and client script for GRC:Advance core Issue triage,in onload client script wrote to get value of field and call a script inlude to fetch particular group based on that field value. But the script include not trig...
Approval handling
I created a Flow designer with Do the following logic and created multiple parallel approval when certain condition matches. But how can i stop the flow until the triggered flows are actioned.
Customize VA Topic Confirmation Message to Include Description?
Hello Team,I'm working on a Virtual Agent (VA) and noticed that the topic confirmation message currently uses the format:"You'd like help with {Topic name}. Is that right?"However, I want to enhance the user experience by including the topic descript...
Resolved! Virtual agent "Topic" confirmation before proceeding
All, If the utterance matching only one topic. Is there an out-of-the-box feature in ServiceNow Virtual Agent (VA) that allows the VA to confirm with the customer user, based on their utterance, whether they are inquiring about a particular "TOPIC" ...
Resolved! Post Randomly Marked as Spam?
I made a post the other day asking about canceling flows.This morning, I checked to see if there were any comments and I saw that it was "Marked as spam". Is there anything I can do to prevent this or resolve it? I submitted an "abuse report" but the...
Resolved! Catalogues Migration from third party to ServiceNow
Is there any tool or script which can be used to migrate catalogues from third party to ServiceNow.
Enabling Incident Templates in Service Operations Workspace
Hello everyone, We are facing difficulties in enabling Incident Template usage in Service Operations Workspace, (SOW.) Our agents can see them in UI16, but are not able to in SOW. Is there a specific role, plugin, or configuration that needs to be c...
Map Page Issue
Hi folks, I've created a map page in the cmn_map_page table and it works and displays as expected. However once I impersonate certain people, the map page is blank and in the console there is an error message saying 404 not found shown below.Map page...
Implementation task should not move to Cancelled on clicking on Review and error message to show up.
Hi Community,I have a requirement like, When a user moves the Change Request to the Review state, the associated Implementation Task should not auto-cancel. If the system attempts to cancel the Implementation Task during this transition, it should be...
getting a permissions error message trying to create a task on a freeform visual task board
We have a user who has created a freeform visual task board, yet they are unable to add task to their on freeform board. If attempting to add a task, they get a message stating " You do not have permissions to modify this record". It was my understa...
Looking for Smarter Ways to Audit Tickets, Any Built-in Tools like AI bots or LLM-Based Solutions?
Hi all,I’m part of the quality team, and we’re looking to simplify our ticket audit process. Right now, we manually review work notes, state changes, and sla timeline to assess response times, documentation, and resolution quality.Is there a way in S...
issue in applying multiple filters in servicenow Platform analytics dashboard
Hi Team,I have created platform analytics dashboard with indicators (formula& automate).I have issue to apply multiple filters. for example in this case I have created group.parent, Date (created date), & Account, Ticket type filters. When open indi...
Enhance Chat Experience – Unable to Scroll in Virtual Agent Window After Zooming Beyond 100%
Hi All, We are encountering a user experience issue with the Virtual Agent in our ServiceNow instance. When a user zooms in the browser view to more than 100% (e.g., 110%) and expands the Virtual Agent chatbot, any response that is long and exceeds t...
