Resolved! Resolution notes for incident resolved on the emplyee center
Hello; guysI need to show the resolution notes for incident when it's resolved for caller on the employee center Can anyone know how to do it please? Thank you so much
Forum Posts
Approvals are triggered, directly comes into no longer required state and not even grayed out
When I triggered the workflow, approvals are triggered, but directly comes into no longer required state and not went grayed out, usually when No longer required state is grayed out
Issue with ORCA–ServiceNow Integration Creating Incident and Problem Tickets
Hi All, We have integrated ORCA with ServiceNow. For specific categories, instead of creating an Incident, we want the integration to create a Problem ticket.To achieve this, we configured a Business Rule. However, it is not working as expected. Curr...
Resolved! Pre-hire candidates should not have access to any catalog items or servicenow backend
We are working on building onboarding journey.Obviously we'll trigger the journey for a candidate before 15 days from their Day 1. And before Day 1, we dont want candidates to view and request for the catalog items available in the employee center po...
Resolved! new field from cmdb_ci in all subclasses specific view
Hi everyone, I have a request to create a new field in the cmdb_ci table. After that, I need to add this new field to a specific view across all cmdb_ci classes, under specific field. is that possible or should it be manually? Something to add: that ...
Best Practices for Skill Assignments in AWA
I'm using ServiceNow Advanced Work Assignment (AWA) and creating a service channel on the sc_req_item table. I have around 60 different catalog input combinations, and based on those, I need to assign requests to specific users. Currently, I'm creati...
Editing knowledge articles while they are in review status
Hello all - ran into a curious problem. Originally we were told (we are on Vancouver) that we could not edit a knowledge article when it's gone into the review process. We have two levels of reviews. First the subject matter experts then the standard...
VA is not responding in MS teams, connected to Dev
Hi, Currently there is a Virtual Agent in Teams connected to Prod and is working fine. The problem I am having is getting the self configured bot for Virtual Agent that's connected to our Dev environment to respond. I have went ahead and created a me...
Resolved! Variable typ = Multi Line Text
how many characters can this variable typ handle in a built formular.
AI Agent in combination with Control Indicators
Hi, Context:We are using scripted control indicators for several of our control objectives.However, this is of course limited to what JavaScript can do within the ServiceNow platform.Now, we are exploring the possibilities of AI Agents which will cle...
ServiceNow Patch Summary Details Email sending to End User
Can we trigger the email from ServiceNow Support Portal to our team/team members? I want to know the process like how to create the report and send to end user.I'm having access to schedule the patches upgrade in ServiceNow portal for my instances an...
How we can create record producer using card api?
I want to create record producer using Card API. but it is creating RITM request instead of record product. could you please tell me how i can create the record producer using card Api don't want to use glide record. Below is the script i am using t...
Seeing embedded link for ServiceNow VA in MS Teams chats when you paste a link in chat with anyone
We recently enabled ServiceNow Virtual Agent bot on MS Teams and enabled it for all org. Now when anybody pastes a ServiceNow link in MS Teams chat with anyone, an embedded link for VA gets added to the message. Before sending the message it can be d...
Unable to see response template icon in SOW
While creating a response template, I selected the Change Management group for visibility. However, that group does not have the "sn_templated_snip.template_snippet_writer" role. When I attempted to add the role to the group, the system did not allow...
Resolved! getCategories on SOW Create Change Request Page
On the Create Change Request page in SOW, an API called getCategories (/nav_to.do?uri=sys_ws_operation.do?sys_id=57c1b71f77b73110b595aeb4bb5a9903) is used to pull back the filters for Standard Change Templates. In my OOTB PDI, this retrieves a list o...
