How can I make the virtual agent pop when using AI search

[PeterWiles]

When implementing Now Assist AI search, on the portal, I would like the Virtual Agent to "pop" up rather than be redirected to the Search landing page.

I am unable to see any configuration around this or how to make it happen.

Can anyone advise?

[Tanushree Maiti]

Hi @PeterWiles 

Try with this property value change :

• system property glide.sc.va.render_type.legacy  to true can help enforce the pop-up behavior 

Refer: How to use AI Search and other search tools in your Virtual Agent to quickly discover answers

also you can check : Toggling Virtual Agent chat client (using Agent Chat configuration!), manually, automatically, using...