How can I trigger a Flow Designer flow only when a specific Order Guide is submitted?

safa biskrane
Tera Contributor

3 weeks ago

Hi everyone,
I’m working on ServiceNow (Yokohama release) and I need to trigger a Flow Designer flow only when a specific Order Guide is submitted.

  • Trigger on sc_request → Flow Designer cannot filter by Requested Items (reverse relationship).

  • The Order Guide trigger type does not appear in my Flow Designer (Catalog Builder advanced triggers seem unavailable).

  • The Order Guide also does not populate any identifiable field on the Request record.

Because of these limitations, I am unable to detect which Order Guide was used when the request is created.


What is the recommended or supported way in Yokohama to trigger a flow only when a specific Order Guide is submitted?

Best regards

0 Helpfuls
  • 203 Views
1 REPLY 1

GlideFather
Tera Patron

3 weeks ago

Hi @safa biskrane,

 

the request can have a hidden form and on the order guide you can make that field manipulated. E.g. field on request would be called "Submitted by OG" and if it is from the order guide it would make that field true, otherwise would be false. And this indicator can serve for either reporting or trigger other processes incl. flow...

_____
No AI was used in the writing of this post. Pure #GlideFather only
0 Helpfuls