How can we disable only change request approval virtual agent notification via teams

[aravindkumar1]

• How can we disable only change request approval virtual agent notification via teams 

[Vikram Reddy]

Hey @aravindkumar1,

Don't kill the whole Teams approval notification, add a condition so only change requests skip it. That way RITM and other approval types keep flowing to Teams and just the change ones stop.

• Go to All > System Notifications > Provider > Notifications and open the record driving your Teams approval card (usually named something like MS Teams Approval or MS Teams Actionable Approval, built on sysapproval_approver).
• On the When to send tab, add an advanced condition against source_table (or current.sysapproval.sys_class_name) that excludes change_request.
• Save, then trigger one change approval and one non-change approval to confirm only the change one gets suppressed in Teams.

If you'd rather stop it upstream, the Flow Designer subflow that fires change approvals can skip the Notify action for the Teams channel when sys_class_name is change_request, but touching the notification condition is less invasive and doesn't risk your approval logic.

If the notification record isn't sitting under that path, share your version, the naming has shifted release to release.

Thank you,
Vikram Karety
Octigo Solutions INC

[Tanushree Maiti]

Hi @aravindkumar1 

Refer: https://www.servicenow.com/community/itsm-forum/microsoft-teams-app-disable-virtual-agent-aspect-onl...