how can we send an email with a specific user name in the 'To' field for comments added notification

Hari S1
Tera Contributor

‎05-29-2024 12:21 AM

Hi,

When a new ticket is created for a particular account, we automatically assign an assignment group based on the selected account. After the ticket is created, we add a comment with a specific user name (e.g., Abul Tuter) using a business rule, stating, 'We are looking into your ticket...' My question is, how can we send an email with a specific user name in the 'To' field for comments added notification?

 

 

Thank you

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2 REPLIES 2

Abhishek_Thakur
Mega Sage

‎05-29-2024 12:32 AM

Hello @Hari S1 ,

 

You can go with the below link, it might help you.

 

https://www.linkedin.com/posts/abhishek-thakur-4636a722b_servicenow-servicenowdeveloper-servicenowad... 

 

Please accept my solution and give thumbs up, if it helps you.

Anirudh Pathak
Mega Sage

‎05-29-2024 12:38 AM

Hi @Hari S1,

Please have a look at this community post-

https://www.servicenow.com/community/developer-forum/how-to-add-quot-to-quot-address-in-email/m-p/13...

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