how can we send an email with a specific user name in the 'To' field for comments added notification
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‎05-29-2024 12:21 AM
Hi,
When a new ticket is created for a particular account, we automatically assign an assignment group based on the selected account. After the ticket is created, we add a comment with a specific user name (e.g., Abul Tuter) using a business rule, stating, 'We are looking into your ticket...' My question is, how can we send an email with a specific user name in the 'To' field for comments added notification?
Thank you
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‎05-29-2024 12:32 AM
Hello @Hari S1 ,
You can go with the below link, it might help you.
Please accept my solution and give thumbs up, if it helps you.
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‎05-29-2024 12:38 AM