How Create Virtual Agent topic for Check Incident Status

williams2
Tera Expert

Hi, I'm new to the Virtual Agent module, I'm trying to create a topic that allows me to check the status and the latest comment of any incident that a user needs to know about.

Could anyone help me figure out how to generate this type of topic?

williams2_0-1718568519606.png

 

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@williams2 

it should be a simple task

where are you stuck?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader