I am looking to determine if there are Super User roles for Incident Management. I need to elevate just a few of my team in this role to be able to reroute tickets regardless of state (example - pending end user input today blocks ability to reroute...
Hey All, New to scripting, and I'm sure i've made some obvious faux paus, but I can't get this script to work in the dev environment for the life of me and am hoping for some additional input. The goal is that it stores the user from a recent comment...
I have a scenerioThere are three assignment groups: Group A, Group B, and Group C.Users in these groups all have the itil role.RITMs (sc_req_item records) will be assigned to one of these three groups.The requirement is that users should only see RIT...
Currently incidents are being created by record producer. The new requirement is to continue using the record producer but implement a decision table that would using the following fields: Impact + Urgency = Priority Issue details and subissues Base...
On the top ribbon of ServiceNow Employee Center Homepage "My surveys" tab between "My tasks" and "My tickets". It should display also red dot with number of remaining surveys to complete same as we have for "My tasks"
There is an integration between ServiceNow virtual agent and MS teams. In that we have IT , HR and show me everything button. I have disabled show me everything button on ESC portal with making system property glide.cs.disable.show_me_everything as t...
How to Set CAB date and time based on user time zone. for exp if user belongs to US time zone the Cab date time should be populated based on US time zone like that.
Hi all,Our network team seeing abnormal number of requests coming from ServiceNow to our LDAP vIP hosted on Netscaler. ~60K requests per day is really high. Where can I check if user accounts or jobs are causing this issue?
Hello everyone, I have two variable, App type (Check box), app name (reference)App type having the choices Regular , contract App name having option coming from reference table those are -Req-emp, Reg-cntrl, Reg-impact, Reg-az600,Contract-e...
Use CaseMany organizations want to provide employees with digital business cards, especially for remote interactions or events. A QR-based e-card allows scanning and saving contact details instantly on mobile devices, bridging the gap between physica...
Hello everyone!I have a requirement to build a report for our leaders to view when they are reviewing metrics. They need to see a report that shows the total time from Story creation until the story is completed and they need to see it as an average...
I have created after insert business rule on sys_email table(condition: subject contains dmn). Basically when when end user reply to system mail with attachment that attachment should be copied to the demand record. Currently as per below script we a...
Hi,Is there any direct method to delete MRVS rows in server side script like what we have similar to addRow() ? Or i need to gliderecord 'sc_multi_row_question_answer' table and delete records there ?The resources available in community mentions abou...
I just got my instance, and I want access to virtual agent features. I visited "Conversational Interfaces Guided Setup" to install all the necessary plugins but ended up getting the following error message:Can anyone please help me with this issue.
I'm planning to support multilingual users for our Virtual Agent topics. What are the recommended practices or tools available in ServiceNow to handle translation, context, and language switching without duplicating entire topics manually?
