Forum Posts
During SNOW Version Upgrade, what checks are required at Host Mid Server to Auto Upgrade Mid Servers
We have observed a pattern that Whenever we are doing Upgrade, Our ServiceNow PROD Mid Servers gets automatically upgraded to Latest Version of ServiceNow Instance, however in our NON-PROD Instance, Mid Servers doesn't auto upgrade it and leading to...
Need Help with Flow Logic
Hey Experts, I'm building a flow, for a catalog item. The variable takes a string value as email of the user, which can be of user who is not present in the system, basically an external user. I fire an event and send out a notification to this email...
Learning Lesson are not available in English
Hi Expert, I am new in Servicenow, and want to explore Servicenow lesson, but All Learning Lesson are not available in English. Could you please assist me.
Inbound action
Hello,I have created the Inbound Email from when an email sent from the external source the Incident and Incident task should be created, Where Incident and Incident task are getting created and according to our Classification table the Incident and ...
Resolved! How to display SAP Transports linked to Changes under a Release
For a Release Management story, we have a requirement where all roles that have access to a Release should be able to view SAP Transports linked to the Changes that are part of that Release.We want to show a list of Changes with their corresponding S...
Resolved! Not able to populate the sn record picker value in to the payload
I am creating a form where i take the input of user "assigned by" and i am able to get the user details and fill the user details but io am trying to insert that user in to results table i am not getting the output in the table i am using like this ...
Resolved! Incident Priority Matrix - Current OOB
Can anyone share the current OOB matrix for incident management, please - we have a customised matrix and want to compare how far off we are.
Additional 's' added at the end, everytime I create a new table
Everytime I add a new table with new application , i get an additional 's' added to the end of the string.after creation, I looked up for "Food" on application menu. It shows "Cooks" instead of "cook" . I clicked edit icon on Cooks, the following ima...
Resolved! Create RITM through script in CSM scope
I have a requirement where I need to create a RITM on insert of a Case.I have a Business Rule which in turn is calling a script includeand script include has below code:createRitmFromCase: function(caseGr) { var catItem; var catSrch = n...
When major incident state is set to 'Rejected' the system automatically generates a problem record.
When the major incident state is set to "Rejected," the system automatically generates a problem record with a message like "Problem PRB0040058 is created for this Incident." How can I trace the workflow responsible for this? Essentially, I want to p...
Now Mobile Virtual Agent branding not matching Employee Center
Hello everyone,I’m trying to make the Virtual Agent header in Now Mobile match the one in Employee Center, where I have a custom branding set. In Employee Center, the title is different and includes an image, but in Now Mobile it still shows the defa...
Seeking Solution for Product Field Mapping on Case Table
Hello Everyone,On the sn_customerservice_case table, the field Product is a reference to the cmdb_model table. The requirement is: when a user selects a product in this field, three fields on the case — category, model, and sub-category — should auto...
Update failed. Cannot update approval tasks to and from the Closed Complete s
Hi, Does anyone know how the following message is generated and how the drag and drop of an approval task on a DPR Release is prevented? Message: Update failed. Cannot update approval tasks to and from the Closed Complete state.Drag and drop action: ...
Frequent cache flushes negatively impact instance performance.
Hi All, Frequent cache flushes are happening on the instance due to a few properties being updated constantly.Please suggest Which things need to be checked while reviewing and enabling the ignore cache for these properties. Is enabling ignore cache ...