I am currently setting up chat bot and live chat for our portal. The Virtual Agent seems to be working however when I try to connect to a Live Agent I get an error. The chat starts with a greeting from the Virtual Agent but when a user tries to conta...
Hi , I want attach a doc in the client email template based on predefined condition email template needs to populate. And attached needs to update dynamically based on the current record details. eg:for the incident INC*****90, Then in the doc there ...
Is there a way to make the icon circled in the image bigger? I have searched throughout the entire instance but I don't see a CSS file or client script to be able to change it.
Good afternoonPlease guide me on the following: I have a catalog item in which an idea can be logged Once logged the variables appears in the RITM. The idea has to be approved or rejected by the idea logger's manager. Not all managers have the ITIL r...
How to read Change request values on Std change proposal form on Client script Hi I want to put a load message on Std Change proposal form, how can i read the change request values highlighted in screenshot
Greetings, Wondering if someone else out there has encounter the same or similar issue when integrating Virtual Agent ChatBot with MS Teams. Scenario: However, we are seeing different conversation text in the conversation flow in Teams than we are i...
Below we have the application service where you can see it is being Consumed By the business service SuccessFactors and being Used by other applications and Service offerings. I wanted to understand the difference between the two.
I have attempted to install the Workforce Optimization Plugin into my own PDI Instance with no success. It looks like there are some dependencies /requirement to procure from store, again unable to work out how I introduced this in to my PDI and wha...
Hi Team, We want to configure a classification model for routing of tickets to correct assignment group,Based on short description, description,service offering ,it should predict correct assignment group.Based on service offering 's support group ,a...
I have been setting up the walkup experience and when going to schedule an appointment, it will not display any open times if it is out of the hours of operations. We would like people to be able to book appointments at anytime of the day but only du...
Hello All, There is a requirement like in a catalog form there is two field with Reference type and one field is Variable field with name u_frpa_fnrole_owner and second field is Variable set internal name is u_functional_role_access inside this varia...
HelloWhen a comment is cascaded from to Parent to a child, there is no comment in the child viewed by the customer saying that comment is coming from Parent.Does it the normal behavior?Thanks
There is a catalog item with a variable that references the "ast_contract" table. Whenever a contract number is selected, it should be in numerical order. The following attributes have been used for the variable:ref_auto_completer=AJAXTableCompleterr...
All my live agents are offline, but this is showing that it will connect you to a live agent soon. What could be the probable cause over here and how can i solve it? Please provide a line-by-line explanation and steps.
Hi Community,We are using the CMDB to manage assets in our organization. I would like to know if there’s a way to view the complete assignment history of a computer — specifically, all the users it has been assigned to over time. Could someone guide ...
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