Forum Posts
Item configuration
Hello All , I have a variable belongs to an Item and this item is linked to an order guide .I want to set a value through a catalog script and this value this depend on when the item is requested directly or this item is requested via the order guide...
Filter out changes where an incident is attached
Hi, can someone tell me how to create a filter to pull out the change request having an incident attached to them?
Resolved! Cisco Catalyst center integration with Servicenow events are not getting triggered
Hi, We are working on CISCO Catalyst center and Servicenow integration and all setting are configured but events are not getting triggered in servicenow.We also have solarwinds as integration and same event is coming through solarwind source,but notD...
Resolved! How to clean up inactive users w groups and roles
clean up inactive users w groups and roles
Translated Name / Field - Why is it getting added to update sets?
Hi Why are Translated Name / Field getting added to update sets? How do I disable this? When I move from DEV to UAT though there are no clashes when I run the preview, the variables with choices are not getting moved.I have one named environment with...
On call Schedule
Hi , I'm trying to modify the on-call schedule modal in ServiceNow to display the business phone instead of the mobile phone when both numbers are populated in a user's profile. Currently, if both the mobile and business phone fields are filled, the ...
Error MessageSearch Service Error: The following fields are configured but cannot be found on the fo
Hi , I am new to ServiceNow. I had been working on the Incident form today and Looks like I modified something in the Dictionary for Short Description. The Fields are available in the form as below. But when I create an incident the error still Show...
how to get filtered Interactive filter on dashboard from case table field to metric result table
we have "VOC Survey Dashboard" as below all reports from "Metric Result" table.requirement is :'Data Version' field from Case table have 3 choice, cases got created through the record producers to the case table and Data version field choice will be ...
Resolved! Flow designer workflow deletes user profile from the group and not remove
Hi, The user submits a request, and their manager approves or rejects it. If the request is approved, the user is added to the idea group and assigned a catalog task. Once the task is completed and closed, the user should be removed from the group. ...
Add user define group by in Data visualization
I created report in vertical Bar using UI Builder data visualization component ,I want user defined group by that display report per month in column how can I achieve it?
The change model with Template Management appears under the Preapproved tab
Hi, When you create a change model with a template under the Template Management category and of type Normal, it appears under the Preapproved tab on the sn_chg_model_ui_landing page, when it should appear under the Models tab.How can I modify it so ...
Resolved! Unable to test now assist in virtual agent
I'm creating an LLM virtual agent topic that uses the now assist assistant for QNA-based search through KB articles. However, when I try to test the topic, it keeps on loading and then says the following:Sorry, there was a problem on my side trying t...
Resolved! My group work list
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5team members. These team members are working on many tasks, but the manager cannot see any taskson the Service Desk > My Groups Work list. What could ex...
