Comparisons of Business Rules
Hi All, Can someone explain the use cases of the following three OOB BRs: Task Active State Management (order 50)mark closed (order 800)task closer (order 900)
Forum Posts
IS it possible to create multiple change with associate incident under Incident fixed by change
I m trying to create change for same incident. able to create multiple change for one incident but for new change its not getting associate Incident under Incident fixed by change . Is it possible to associate incident automatically?
Resolved! Refine variables dependent on user's Department
Hello team I'm in the midst of redesigning a catalog item for request to an application that is available to most people within my organisation - (Core Systems). However, there are several access levels within this application that are available and ...
Assigned To person not receiving email notifications for ticket assigned to them
What are reasons why a user might not receive an email notification when both the Assigned To and Assignment Group fields are updated simultaneously in ServiceNow, even if they are a member of the group?
Change - If Change is rejected, we want it to go back to Closed-Rejected?
How can we set when a change is rejected, we want it to go to "Closed-Rejected" status, it currently goes to "New". Seems this is in Flow, but i am not sure.ThanksNick
Walk-up Experience Appointment configuration Enable advanced configurations
I'm setting up appointment scheduling for the Walk-up Experience in ServiceNow and have enabled Advanced Configuration for more granular control of operating hours.I currently have two advanced configuration records set up:Monday: 6:00 AM to 5:00 PM,...
When clicking a link to a KB article in chat the chat session is closed.
I have an issue where when a user clicks on a KB article when using Live Agent Chat the article opens in a new tab. The chat session within that new tab restarts the chat session thus closing the existing chat in the originating window. (Ignore the ...
Healthscan : Minimise the number of errors per day
I want to do analysis "Have a System Admin check the Error log continually during development and regularly in production. Act on any errors to reduce future issues" I received this communication from Hi team in a instance healthscan report. Is ther...
Creating normal change templates in domain separation
Has anybody found a good solution for Normal change templates in a domain separated instance?
Resolved! ServiceNow Agent App Bulk Inventory
Using HAM Pro, the ServiceNow Mobile Agent App can perform device inventories. While the app works to scan/discover one device at a time OOB, ServiceNow documentation indicates that a bulk inventory feature has to be enabled to be utilized. Where ca...
How to show user to select assigned to user prompt in sub flow
The Configuration Item (CI) is not empty.The incident is not resolved, cancelled, or closed.Prompt: Ask the user:“Do you want to update the ‘Assign To’ or the ‘Assignment Group’?”Assignment Group Logic:Retrieve the group from the Assignment Group fie...
Resolved! I want to replicate an existing topic and deactivate an existing topic
I want to disable the active existing topic "View KB" in sys_cs_topic.list>View KB, but I can't deactivate it because it is read-only.I've cloned the "View KB" topic and want to disable existing topics to avoid conflicts.Please point out if you want ...
To export report as an excel automatically
Hi All,I have created a report in ServiceNow and would like to automate the process of exporting its Excel format daily into a custom table. Currently, when a scheduled report is triggered, an Excel copy of the report is attached to the email and sto...
RaaS report for Workday
We currently have a Workday Integration that uses the "Run Workday Integration Flow". This flow does not include the department manager from Workday. We created a RaaS report in Workday to retrieve this information. How do I retrieve the RaaS report ...
