SLA not attached
HiI have a SLA created at sc_req_item table. start condition is request state=open and no other filters. However, the SLA is only attaching to certain catalog items and not others? Why?
Forum Posts
How to get the typed Value from Dynamic Choice User Input in Virtual Agent
Hello Everyone, I'm currently using Dynamic Choices user Input with Conversation switching enabled in my Virtual Agent. I can successfully type input into the VA, and I'm looking for a way to retrieve this user-typed value using a script.Could you pl...
How to set the number of records in the Report in the dashboard
I have requirement where I have created the Dashboard. In that dashboard I have added the report through widget. The Report shows the list of total numberof records in the table. I need to show only the 1st 10 records in that report. How should I con...
Adding parallel group approval to Line Manager approval subflow
Hi Community, I have to design a parallel approval for both group approval and Line Manager approval sub flow. This is the way how we designed line manager sub flow. if there is no line manager available , approver has to add the manager and should a...
HTML Editor Toolbar Missing Items.
Hi team, After yokohama upgrade the HTML toolbar on rich text fields are missing many items that were there before upgrade, I have 35 widgets in the toolbar, after upgrade there are 22, see attached for more details. Any assistance will be greatly ap...
Approval Policy Skipping All Levels When Manager Is Missing in Catalog Item
Hi Community,I’m facing an issue with Approval Policies on Catalog Items and would appreciate some insights or best practices. Scenario:I’ve implemented an approval policy for a catalog item with multiple approval levels:Level 100: Manager of the "Re...
Notification Script - add delay
Is it possible to add a notification script via advance view. The script will be include adding a delay in sending the notification?
Flow Designer Replacement for "Service Catalog Request" Workflow
Hi ServiceNow Community, I'm trying to understand the current state of Service Catalog request (REQ) processing in newer ServiceNow releases, specifically regarding the "Service Catalog Request" workflow.I know that upon submission of a catalog item,...
How to hide Success Score in Change Tiles
How do we hide this change scores from Change Tiles in ServiceNow I tried implementing the solution from https://www.servicenow.com/community/itsm-forum/modify-the-tiles-in-the-change-model-interceptor/m-p/2603535 Commented the mentioned lines from...
Which runs first client script or ui policy?
As I know Client Script runs first, but 'If there is conflicting logic between client script and ui policy , the ui policy logic applies'. Can anyone explain the above sentence with examples?
how to populate the related records in workspace
how to populate the related records in workspace in the seperate ui page on clicking the button of the work space
can we keep an incident task open and resolve the incident
can we keep an incident task open and resolve the incident and send reminder follow up notification for the open incident task
Resolved! Want to remove request number and want to put RITM number in the request page
Want to remove request number and want to put RITM number in the request page
Microsoft Teams Actionable Approval Notifications
When end users are sent an approval notification through MS Teams, the link to view request details takes them to the Service Portal, where there is minimal information. I would like to change the destination link on the notification to the back end ...
Employee Center Colors
After upgrading to Yokohama a couple of weeks ago, I noticed that within a catalog item, the text under the submit button has a dark/black background. I went into the Brand editor but didn't see anything specific for these items. Is there anywhere el...
