In my PDI i have installed "Change Management --Risk Assessment" and i have created a new risk assessment. Also created the assessment categories along with questions. All questions are here of yes/no and i have defined some value for yes and no, al...
Hi Community,I’m working with an interceptor, and I’m able to open it from Workspace using a Declarative Related List UI Action. However, the interceptor opens outside the Workspace in a new tab or classic UI, which breaks the user experience.My requ...
Hi Community, I have a field which is a reference field. I want to show only specific group members in the reference field for a catalog item. I am using sys_user_grmember table for this and added simple reference qualifiers as user.active is true, g...
Hey experts! We currently requiring comments if they reject an approval which works great when they select reject. On a lot of our approvals through Flow Designer, we have a due date to auto reject after x days. Our question is is there somehow we ca...
Is there documentation or information that explains the meaning of the source fields and identifies where the data populating the conditions is being pulled from? For example, the 'Short Description' field was added to the conditions with the operato...
I need to hide the approval field. Please guide me the steps
I want to do is when a PMO TASK (whose pmo task type is ROM) is opened more than 5 days and this is for all impacted carrier expect Kaiser ASO. So after 5 days the system auto send an email daily to the caller that this is pmo task is opened more tha...
Where do I change now assist Virtual Agent icon in below screen shot as per our company icon?
Hi Experts,We have modified 'SPEntryPage' script include to redirect users with no roles to external link, which is working perfectly when the users login for the first time, but when the user tries to access the other portal after login like instanc...
(It is not fully related to Virtual Agent forum, I can't delete this thread and move it to ITSM forum) Hello everyone,I'm a Product Owner for IT Problem Management at a multinational company with teams across AMS, EUR, and AOA. I'm looking for some g...
Hi Guys Breakdown Widget has been Migrated to Platform Analytics Dashboard, in the widget set up, there is an option to make the indicator breakdown show the 'Percentages of elements' , however, I cannot find the same option in data visualization in ...
I want to create a report (List view) for daily count of Incidents with Incidents ageing in number of days.Ageing calculation is basically difference between created date and current date
Hi,I want to know that how this cab notification "CAB Change Request Delegate added" triggers? When we fill the cab delegate field in the change form? Or another way?
Hello Everyone, My requirement is there is Timezone field on User profile form, i want to same field on the Incident form under Priority.For this i want solution. Thanks,Manohararuna.
Hi, I have a MRVS (3 variables/columns) in my catalog which has value in it on submit of catalog.Once catalog is submitted and RITM is generated, RITM displays the MRVS with values but in the backend (sc_item_option) table is empty for these 3 variab...
