how service use multi tenant and multi intance both?

[arishsaifi9]

Hi everyone, 

explain this confusion question.

[Tanushree Maiti]

Hi @arishsaifi9  ,

For Multi instance, Each customer gets a dedicated, isolated ServiceNow instance.

like https://<instance1>.service-now.com

      https://<instance2>.service-now.com

Like same you have dev/test/prod etc.

For Multi tenant : Domain Separation is used by Managed Service Providers (MSPs) to partition a single instance into distinct, secure domains for different clients /department. This provides data isolation while sharing the same infrastructure.

e.g https://<instance>.service-now.com

this instance has domain1 for HR

                                 domain 2 for Finance

                                 domain 3 for IT

they will hit same URL in browser but they would be able to access, see only their domain data.

Hope your confusion got cleared.

To know more about Domain Separation , go through : Domain Separation Implementation