Hi @zynsn ,
Yes — that’s exactly how it’s designed to work in ServiceNow.
The Default AI Search Genius Results Model is a read-only, out-of-the-box model that ships as part of the AI Search / Genius Results feature. It’s intended to be a reference configuration so you can see the structure, existing intents, and example mappings.
How to extend it: Clone the model
Open the “Default AI Search Genius Results Model” record.
Use the Clone option from the related link or context menu.
This creates a fully editable copy.
Add your own intents
In your cloned model, go to the Intents related list.
Add your new intents and map them to appropriate actions or search result configurations.
Activate your cloned model
Set it to Active = true.
Update your AI Search configuration (in the AI Search Application configuration page) to point to your cloned model instead of the default.
Test in Non-Prod first
Test queries to confirm your new intents are triggering and delivering the expected Genius Results.
Important:
If you’re on San Diego or later, AI Search and Genius Results models are part of the NLU Workbench architecture — cloning and editing is the standard customization pattern, so yes, cloning the default is the intended way to add intents
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Pavani P
