How to Add Personal Email ID for ServiceNow University & Community?

[Amey Kapse]

Hi everyone,

I need help updating my email address for both ServiceNow University (Now Learning) and the ServiceNow Community. My accounts are currently linked to my work email, and I want to add or switch to my personal email to keep access to my learning history and community profile.

Can someone guide me on:

• Whether I can add/change my email directly in the profile settings,
• Or if I need to contact Now Learning Support / Community Admin to update it,
• And whether my badges, certifications, and community reputation stay intact after the change.

Thanks!

[Tanushree Maiti · Accepted solution]

Hi @Amey Kapse 

Though KB0012564 &  KB0011832  is available for your guide, yet I will suggest you to

log a case to Servicenow University and take their help.

All my colleagues who changed the organization , followed the same.

I did a mainline certification on 2018 which I lost due to this merging activity/company change and had to earn that again.

So to be in safe side, Take ServiceNow Support's help.