How to attach SLA only on Business time between 9 to 5 PM ?

[Aryan]

Hello All,

How to attach SLA only on Business time between 9 to 5 PM on weekdays only? 

[Kieran Anson]

Hi,

Attachment of SLAs shouldn't be schedule dependent, instead you'd attach the SLA but it would be paused based on the SLA schedule (for your instance, a 9 to 5 schedule)

[Mark Roethof]

Hi there,

Usually you would have a schedule, and attach that to your SLA.

Here an example:

Attach a Schedule Entry and perhaps a Child Schedule to exclude holidays:

And than attach that Schedule to your SLA Definition:

Within your SLA Definition ofcourse set the state/pause/stop/reset conditions.

[AndersBGS]

Hi @Aryan ,

is others already have mentioned, it’s not about only attach a SLA within a given timeframe, but more to create the right schedule within the SLA. If then the SLA is started during out of office hours, it will be paused until workday start.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards 

Anders