I am trying to do it with Glide ajax1. case Table Fields:Responsible Team (u_responsible_teams): This field is a reference to the sys_user_group table. It stores the team name (as referenced from the sys_user_group table).Priority (priority): This fi...
Hi Team, var ObjArray = [];var gr = new GlideRecord("incident");gr.addEncodedQuery("active=true^sys_idSTARTSWITH29549d12838312109d62b0d6feaad367^ORsys_idSTARTSWITH395fb456830312109d62b0d6feaad35e");gr.query();while (gr.next()) { var start = gr...
Hi All, How to print short description of record producer to the short description of target record in a Record producer.Also want to print multiple variables value to the description of the target record one after another.I tried the below script bu...
Which of the following protocol is used for create, update and delete incident through emails ? POP3 SOAP SMTP HTTP
When scheduling a Change, the attached message appears when I click on the Scheduling Assistant in the warning message at the top of the Change form. I then get this message. How can I chance the "Duration of this change request exceeds the availabl...
Hello Guys,how the field install_count in software discovery model is populated, I just try to refer many jobs and scripts but, I cannot find one , I also think that it is not an reference field.
I'm having trouble integrating Teams with ServiceNow. My company has already a Teams integration with another ServiceNow instance, and now I don't know how to make a new integration with a new instance without removing the previous one.I managed to i...
Is it possible to integrate Avaya phone system into ServiceNow for live agent chat assignment? I am not finding any information regarding Avaya Integration that can be utilized for virtual agent/AWA. Essentially we would like to have ServiceNow/Avay...
Hi Everyone, I need to filter the 'watch_list' field (an OOB field in the Task table), but I can't use reference qualifier or dictionary override (they don't want to edit OOB). I’ve tried using g_form.setReferenceQual() in a client script and g_form....
1.I have a field called software date(Date type) in one table, that should not accept future dates. 2. One more field called percentage(integer)Maximum value that can be updated in Percentage field should be 100Please help me to achieve this.Thanks i...
Hello everyone,I'm currently trying to modify the list layout of the 'Configuration Item' field. This field is a reference type field located on the 'Edit' parameter screen within the ITSM Mobile Agent app.Currently, the record list is displayed by '...
Hi Team, In agent workspace dashboard when I clicked on single score it is redirecting to list view but i wanted them to redirect to workspace. can some one please reply to me.Thanks In advanceThanks & Regards,Haritha D.
I am currently trying to create a dashboard that contains a times series graph that displays average delta between two columns on two tables over time. First table is from the alert table with the "created" column and the second table is from the inc...
Task is to create a related list of problem on a incident.form. Than wirte a script for the below scenerio...When create a problem from existing incident than it should copy the data of all the incident fields which are common in both incident and pr...
Is it possible customize the related search of the incident to see all language articles for specific group and the same behavior for esc portal, native ui contextual search&SOW.Additionally, specific group users needs access for all knowledge articl...
