what is the condition for SLA Response and Resolution according to best practice?

[Aryan]

Hello all,

what is the condition for SLA Response and Resolution according to best practice?

Can anyone helm me on this??

[AndersBGS]

Hi @Aryan ,

there is no recommend/best practice conditions for SLA as this is purely based on your company and their needs/their processes.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders