How to auto-expand CC and BCC fields by default?
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2 hours ago
I have a requirement to auto-expand the CC and BCC fields by default when users open the Email (Compose Email) from a form (e.g., Case/Incident) in ServiceNow.
- Current Behavior
- When users click on Email / Compose, the email client opens
- The CC and BCC fields are collapsed by default
- Users need to manually click on “CC” and “BCC” to expand them
- Requirement
- CC and BCC fields should be visible (expanded) by default when the email client loads
- This should apply for all users across the platform
Refer the attached screenshots. Image 2 is current behavior, Image 3 is requirement.
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