How to automate the process to add a user to the Distribution List in Outlook.
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07-28-2025 12:15 AM - edited 07-28-2025 12:41 AM
I have an requirement to automate the process to add a user to the Distribution List in Outlook.
Example: If I submit a request with below details the 'itil Test' user should be added to the DL mentioned in the form (if required we can create another field to get name of the DL). But how can I achieve this in ServiceNow?
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Found something similar to this, but it wasn't helpful
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07-28-2025 12:18 AM
What do you already have installed? If you already have an integration it will be a different answer than if you don't have anything yet.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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07-28-2025 12:22 AM
No, we don't have any integration regarding this. It's a new requirement in place.