We want to notify another on-call schedule group (Managers group) if an High priority Incident is still open after 45 minutes (the Incident is already assigned to a on-call member of the assignment group(not the mangers group)). So the managers group...
Hi all,I need help in one use case. In Virtual agent we need to provide user a option to select which will come dynamically from the table.Detail:We are showing some topics from Employee Center in our Virtual Agent and As We have connected content fo...
To access Virtual Agent Analytics Dashboard to ITIL users giving chat_analytics_viewer role is best practice or not.Without giving ITIL users are not able to access dashboard and getting below error. 403 you don't have permission to access this page
Hey Everyone! I am running into another issue here. I am trying to identify CIs in my Vulnerable Items integration. I am using this script to try to match in an OnBefore script. https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/pr...
Hello, everyone! Looking for some guidance on a what I thought would be a simple flow action. However, every time I test the action, the output is false. The goal: I want to check the time to be sure that it falls within a time range of 15:00-9:00. ...
Hi All, we have 2 variables one is choice and other is reference variable(group records) ,upon selecting choice 1 in variable 1,in variable 2 it should show only groups ,if current logged in member is owner of any of the group. Kindly help.
I have a requirement that inbound email action when email received by instance then need to create a RITM with SC TASK in fields we have requested for that value need to set the variables so have variables requested for (u_requested_for) this value I...
Hi, I'm trying to display only catalog items from which the meta field starts with dwp, but it keeps displaying to many catalog items in the contextual search results I tried the following:(function(current, query_table){ query_table.addActiveQuer...
As a ServiceNow user, I require an automated process to identify recurring critical incidents for the same service 3 times within a week. on the bais of that create a problem in servicenow can i fulfill this task using flowdesigner if yes how or i ha...
I want to make reference field readonly on popup window using UI page. earlier I added that but still it is replacing with other value after making it readonly still it is giving me to change incident number after making readonly. code in ui page :ht...
How do I add the edit button to the linked list in the workspace? I tried to do it like this but I can't
Hi, the Edit button doesn't work for me, it only opens with a white square, I'm uploading 2 photos of what I did, I'd appreciate help and a solution!
Hello! I would be happy if someone could bring me an exact solution because I literally changed worlds to find a solution how do I add an Edit button in a linked list in WorkspaceAn example in the attached picture I have a linked list called vendor u...
function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } var ga = new GlideAjax('SI_ReturnUserDetails'); ga.addParam('sysparam_name','returnDetails'); ga.addParam('sys...
Does anyone know how to set it up so the contact type is "Virtual agent"? Even conversational requests show as Self-Service. Thanks!
