Dictionary Attributes - Html field
Hi All - We have few HTML fields on knowledge with attribute encode_utf8=false, what happens when we make it true and what exactly does encode_utf8 do? Thanks!
Forum Posts
Calculate risk based on questions
Hi All, Need to calculate the risk based on questions,tables involved to store questions and scores to show the e.g "take assessment" UI action for change form.I got few links on community and also did some R&D, but your suggestions would be helpful....
Remove ability for users to 'Choose Options' on the Standard Change Template form/proposal
I need to disallow users from changing the Change Request Values on the Standard Change template/proposal form we have built. I checked the Standard Change Properties page and cant seem to find the option which disallows those from being changed.
Virtual Agent - Catalog item configuration
Hi,We are trying to configure the Virtual Agent for catalog items and we are facing some challenges in configuring the same.As per the ServiceNow, the catalog item having unsupported variables and catalog client script, the catalog item will open in ...
Data Sync Issue with Related Lists in Configuration Item
I am having difficulty syncing related list data from one environment to another, specifically in cmdb_ci table The data sync process is functioning correctly, but the related list data is not being transferred to the next environment. Can anyone pro...
Virtual Agent wait for a condition
Hi,Is it any way to pause the VA until a certain condition fulfill and after to continue the VA flow?I could see that I can pause for a number of seconds but I need to wait until the user submit an assessment and we have the results in the tables.
Accessing reference variable present in Variable set in Service request workflow.
Hi, I am creating a new workflow for service request. What I am trying to check is when a request is created then the workflow should check if the variable cost center contains "PV90" then it should move forward and go for specific user approval. Ca...
Resolved! Do i need to transfer change close notes to corresponding incident or problem??
Do i need to transfer change close notes to corresponding incident or problem??
AI Search - Knowledge article relevancy
Hi All, I am currently configuring Virtual agent and working on AI search. Is there a way to improve the AI search accuracy/relevancy of the knowledge articles that are offered after a query has been entered. If I enter garbage into the query i.e "a...
Alert when agent goes offline when there is no agents available
I do not think this is possible but asking just in case.When an agent goes offline and there is no one else available in the queue, is there a way to send an alert to the agent going offline?
Resolved! On Change Catalog Client script issue on dependency fields
Hi All, I have a catalog item.Added variable select box (persona grouping) and gave few values in it.added one more variable select box (persona) and added few values in it which are dependent on persona grouping.wrote a onChange catalog client scrip...
Resolved! Unable to remove reference field value using data import
Hi, I am trying to empty reference field values using excel import but it is getting ignored. Kindly help. Thanks,Sukhjeet
Resolved! topic block that transitions by language in VA.
I want to specify a topic block that transitions by language in VA.Using the Script action utility, I want to use LiveAgent_language in Context variables to automatically get the user's configured language.Does anyone know how to write a script?
How to remove suggestion from OOTB(out-of-the-box) script editor
Hello, I'm looking to ask a question about the OOTB script editor. When we are scripting, we want to prevent the appearance of matching variables or recommended functions at the bottom as we type characters, as shown in the image below. Is it possibl...
Change Request Calendar Email Notification Template Change
Use Case 2 Short Desc: Change Request Calendar Email Notification Template Change Desc: Calendar Email Notification needs at least Short Description in the Subject, maybe more in the body if we have standard body verbiage. cf CHG0030066
