Prevent Duplicate record insertion in table using client script.Note: I have already achieved this via BR. But I want this to be achieved via client script and script include. Client Script(OnSubmit) : function onSubmit() { if (g_scratchpad.isForm...
To make sure the test user is accessing the service portal, I created him and gave him the roles snc_external. Nevertheless, I have impersonated the test user. however, the program (Service portal) was invisible to me. I have also confirmed with anot...
how to get the RITM sys_id from req sys_id ? which table to look up from ? the goal is to get the sctask number from req number
Hello Team, I am looking for some ideas to create ribbon as below for various stages of an Incident. (This is not OOB) Any tips/advice on how to create will be greatly appreciated. Thanks.
I have created a sctask form but the variable field seems to be changeable how to lock it ?
I'm using the mail script below to pull variables from a requested item into a notification, but I'd like to insert a line break between each variable. How would I accomplish this? I assume it is in the line that is red below because it is inserting ...
Hi , Can any one please help to achieve - When link is clicked, change checkbox to true on the catalog item.I have a form for catalog item , there is a link when the link is not clicked then form should not get submit.If it is clicked then only user ...
Hi, what is the primary key of predictor results table and some of the fields like final predicted value is not getting populated every time because of which predicted correctly becomes false.
Hi Is it good practice to report on sys_audit table? or is there any alternative ways to do reports?
Hi community, I'm working on the Service Portal and my requirement is to view some variable fields in in the SC Shopping Cart widget. I took the clone copy of the SC Shopping Cart widget and have added the angular ng-templates to the cloned widget.I ...
How to Create a Report for Mean Time To Resolve (MTTR) for Incident using Performance Analytics?Please help me in this.
Hi All,I'm having a record producer where I am using 2 checkboxes variables ,for both of them I checked mandatory checkbox.But when I submit the record producer form, even if 1 checkbox is selected then the record is getting submitted. But generally...
Hello! I seem to be getting an error on a Catalog Task of 'TypeError: Cannot read properties of null (reading 'rows')' - This only shows after loading and references the error being in a certain client script. I have narrowed the issue down to two l...
Hello,I have a requirement for adding date in subject in scheduled report, how to add some dates?Example subject: ServiceNow Dump | (<from date> to <to date>)
Hello All, can anyone help with the following requirement. We have a customer service team that have created a large amount of knowledge bases they have asked if it would be possible to get some data Analytics for example how many views, who's used i...