How to Automatically pop up the Virtual Agent Chat window on CSM Portal ?

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Kashmira Surana
Tera Contributor

‎10-09-2023 03:02 AM

Hello All,

 

We would like to pop up the virtual agent chat window immediately when the user opens the CSM Portal.

 

Does anyone have any idea how to automate the virtual agent chat window to open up ?

Please find the attached screenshot for your reference.

 

KashmiraSurana_0-1696845684178.png

 

Appreciate your help in advanced !!

 

@Ankur Bawiskar @Mark Roethof Any thoughts on above point ??

 

Thank you.

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Mark Roethof
Tera Patron

‎10-09-2023 05:20 AM

I did a quick search for Agent Chat configuration on my articles, this is the one:

- 2021-02-24 - Article - Toggling Virtual Agent chat client (using Agent Chat configuration!), manually, automatically, using...

 

With Proactive Triggers you won't be able to achieve this.

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Mark Roethof
Tera Patron
In response to Kashmira Surana

‎10-11-2023 10:52 AM

Any luck?

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Kashmira Surana
Tera Contributor
In response to Mark Roethof

‎10-12-2023 12:14 AM

Hello @Mark Roethof 

 

I have gone through the knowledge article and it is working as expected.

 

Thank you for the response.

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