Solved: How to Automatically pop up the Virtual Agent Chat... - Page 2 - ServiceNow Community

Hello All,

We would like to pop up the virtual agent chat window immediately when the user opens the CSM Portal.

Does anyone have any idea how to automate the virtual agent chat window to open up ?

Please find the attached screenshot for your reference.

Appreciate your help in advanced !!

@Ankur Bawiskar @Mark Roethof Any thoughts on above point ??

Thank you.

1,705 Views

1 ACCEPTED SOLUTION

I did a quick search for Agent Chat configuration on my articles, this is the one:

- 2021-02-24 - Article - Toggling Virtual Agent chat client (using Agent Chat configuration!), manually, automatically, using...

With Proactive Triggers you won't be able to achieve this.

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

View solution in original post

6 REPLIES 6

Any luck?

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

Hello @Mark Roethof

I have gone through the knowledge article and it is working as expected.

Thank you for the response.